Relais & Châteaux

Advisor

• Support & Reservation Advise clients (BtoB and BtoC) wishing to book a stay within the Relais & Châteaux network
• Make reservations mainly by phone (incoming & outgoing calls) and by email
• Offer personalized itinerary according to clients’ needs
• Actively contribute to the development of revenue by achieving the set objectives (call duration, conversion rate, customer satisfaction...)
• Work closely with the East Coast Sales Manager to assist in handling travel agencies’ reservations managed in their portfolio
• Ensure careful and rigorous follow-up with VIP requests
• Manage group and seminar booking requests
• Ensure quality follow-up and efficient after-sales service: disputes, cancellation conditions, booking commissions...
• Provide regular reporting to management
• Use CRM and booking tools in compliance with established processes
• Participate in the improvement of internal procedures and in the rise in quality of the service

Reservation Advisor