Reservation Advisor

Relais & Châteaux

Reservation Advisor supporting the North American market in booking unique stays with Relais & Châteaux. Responsible for client communication, reservations, and revenue development.

Posted 6/30/2026full-timeRemote • New York • 🇺🇸 United StatesJunior💰 $48,000 - $52,000 per monthWebsite

About the role

Key responsibilities & impact

Support & Reservation Advise clients (BtoB and BtoC) wishing to book a stay within the Relais & Châteaux network
Make reservations mainly by phone (incoming & outgoing calls) and by email
Offer personalized itinerary according to clients’ needs
Actively contribute to the development of revenue by achieving the set objectives (call duration, conversion rate, customer satisfaction...)
Work closely with the East Coast Sales Manager to assist in handling travel agencies’ reservations managed in their portfolio
Ensure careful and rigorous follow-up with VIP requests
Manage group and seminar booking requests
Ensure quality follow-up and efficient after-sales service: disputes, cancellation conditions, booking commissions...
Provide regular reporting to management
Use CRM and booking tools in compliance with established processes
Participate in the improvement of internal procedures and in the rise in quality of the service

Requirements

What you’ll need

Excellent written and oral command of English
Significant experience in guest relations or commercial advice, ideally in the high-end, travel or hotel industry
Organization skills
Strong sense of customer service, listening skills and empathy
Ability to handle requests with rigor, precision and attention to detail
Ease in oral and written communication, team spirit
Taste for human-sized environments and collective challenges
Interest in global cultures and geography

Benefits

Comp & perks

Exclusive internal program for team experiences
Access to curated partner offers related to lifestyle, well-being, and gastronomy
Supportive, high-standard, and people-centric workplace

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Listening SkillsEmpathyAttention to DetailTeam SpiritEffective Communication