ReKlame Health

Head of Clinical Operations

ReKlame Health

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $140,000 - $150,000 per year

Job Level

Lead

About the role

  • Own provider capacity planning across states, licenses, and payers
  • Ensure Clinical schedules are balanced, efficient, and sustainable
  • Maximize provider utilization while preventing burnout
  • Forecast hiring needs aligned with visit growth targets
  • Ensure operations is prepared before growth initiatives launch
  • Collaborate cross-functionally with Medical Leadership, Finance, and Growth
  • Own the full clinical delivery lifecycle: intake → scheduling → visit → follow-up
  • Identify and eliminate operational bottlenecks
  • Reduce no-shows, cancellations, and visit leakage
  • Standardize workflows while maintaining patient-centered care
  • Ensure timely documentation and clean clinical handoffs
  • Operationalize clinical protocols defined/in partnership with Medical Leadership
  • Ensure workflows meet federal, state, Medicaid, and payer requirements
  • Partner on audits, QA initiatives, and Risk Management
  • Identify operational risk early and implement mitigation plans
  • Build repeatable, scalable clinical ops playbooks
  • Prepare operations for new initiatives, service lines, and partnerships
  • Stress-test systems ahead of volume spikes
  • Maintain consistency and performance as visit volume scales
  • Build, manage, and develop the clinical operations team
  • Define clear roles, escalation paths, and accountability
  • Coach and mentor ops leaders and frontline teams
  • Serve as the primary operational partner to Growth, Finance, Business Operations, Revenue Cycle, Medical Leadership, and Chief of Staff.

Requirements

  • Education: Bachelor’s degree in Health Administration, Registered Nursing, or a related field required. A master’s degree (MBA, MPH, or MHA) is a Plus.
  • Experience: 8+ years in operations leadership, including 5+ years in healthcare or clinical settings. Demonstrated ability to lead high-performing teams in dynamic, growth-oriented environments, and to develop scalable, system-wide operational solutions.
  • Technical Proficiency: In-depth experience with workflow design, process improvement, and driving operational efficiency in clinical environments. Knowledge of healthcare compliance and regulatory standards (e.g., HIPAA, OSHA).
  • Leadership and Communication: A collaborative leader who inspires multidisciplinary teams with empathy and clarity, drives alignment toward shared goals, and communicates effectively with stakeholders at all levels.
  • Strategic and Analytical Mindset: Skilled in leveraging data analytics to identify trends, measure performance, and inform organizational strategy.
  • Commitment to Equity: Passion for embedding equity, accessibility, and inclusivity into all aspects of clinical operations.
  • Change Leadership: Proven ability to implement and guide organizational change with a forward-looking perspective.
  • Results Orientation: A track record of delivering measurable, system-wide solutions in high-growth settings.
  • Location Requirements: This hybrid role requires a minimum of 3 to 4 days per week in the office, working closely with our leadership team and cross-functional departments. This role will work out of our Grand Central Office, designed with a modern, psychologically welcoming environment and intentionally created to encourage collaboration. To ensure a strong onboarding experience, we require the first six months to be completed in person.
Benefits
  • Base Salary: $140,000 – $150,000 commensurate with experience
  • Bonus: Performance-based incentive plan
  • Equity: Stock option package
  • Health: Medical, dental & vision coverage
  • Time Off: 21 days PTO

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
workflow designprocess improvementoperational efficiencydata analyticscapacity planningclinical delivery lifecyclerisk managementcompliance standardshealthcare regulationsclinical protocols
Soft skills
collaborative leadershipcommunicationstrategic mindsetanalytical mindsetresults orientationchange leadershipempathyteam developmentcoachingmentoring
Certifications
Bachelor’s degree in Health AdministrationRegistered NursingMaster’s degree (MBA, MPH, MHA)