The Parking Event Ambassador performs a variety of tasks to ensure a smooth operation of the parking facility, while delivering service that exceeds our customer/client’s expectations.
Greet arriving and departing guests in a friendly and courteous manner; issue tickets and collect payment as needed.
Act as traffic controller to direct incoming guests to available parking spaces and control traffic at entrances and exits.
Perform vehicle counts on location throughout shift to ensure garage does not over fill available spaces; perform daily patrols and issue violation warnings to tenants and visitors.
Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the facility or Operations Manager.
Use respectful communication to assist guests with their questions, problems, and concerns; relay information to Operations Manager or Shift Lead as necessary.
Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead.
Communicate professionally at all times with guests, client, and teammates; work closely with fellow team members, Operations Manager, and/or Shift Supervisor to meet cleanliness and safety standards.
Requirements
At least 18 years of age
Previous customer service experience, preferred
Excellent customer service and communication skills