Oversee tour sales teams to ensure company policies and procedures are met while delivering 5 Star service to guests.
Provide training, coaching, and administrative support to tour staff; act as a role model and display positive communications with the sales team.
Oversee public health mitigation and sanitation efforts for the unit inside the venue and all other tour areas; perform sanitation checks of food manufacturing and distribution locations.
Ensure merchandise and food locations are set up correctly, displayed properly, and clearly marked with proper price points; verify in-seat vendor efforts.
Maintain, update, and secure unit personnel files; take personnel photos for security ID badges and maintain all unit IDs.
Maintain the unit’s uniforms: issue, clean, wash, and ensure appearance guidelines are met.
Facilitate random drug test in coordination with Human Resources when required.
Observe concourse operations during shows; assist sales staff during peak times and coach staff to deliver 5 Star service.
Assist with load-in and load-out process; move stock and equipment and ensure locations have proper equipment and supplies.
Oversee agency vendors for compliance with company expectations, policies, procedures, and public health requirements.
Assist in maintaining inventory controls by participating in nightly settlement process as required.
Coordinate company meals with Tour Coordinator and vendors when needed.
Perform other duties as directed by management.
Requirements
Associate Degree or equivalent work experience.
Sales/Retail Sales background preferred.
Valid Driver’s license.
Valid Passport (must be able to work domestically and internationally).
Familiarity with Microsoft Office software and a variety of computer programs.
Strong interpersonal and organizational skills.
The ability to sit and stand for long periods of time, climb stairs, and lift 25lbs.
Ability to communicate on various organizational levels with strong interpersonal and organizational skills.
Strong oral and written communication skills.
The ability and willingness to travel domestically and internationally 90-100% of the time