Department Operations Manager – Customer Operations
Capital One
General Manager, Parking Operations
Reimagined Parking
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $135,000 - $145,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead regional Parking Operations across San Francisco and the Bay Area, overseeing a multiple-facility parking portfolio.
- Manage a team of Operations Managers and ensure smooth daily operations and high customer satisfaction.
- Drive client retention and implement strategies to maintain and increase client retention rates.
- Foster a culture of exceptional client service and monitor customer satisfaction.
- Identify new business opportunities and execute business development plans to expand the client base.
- Recruit, train, and develop a high-performing team; provide leadership and mentorship.
- Analyze financial data, manage P&L, budgeting, forecasting, and implement cost-control measures.
- Develop and implement operational plans to ensure efficient parking management and continuous improvement.
- Maintain open communication with clients, team members, and stakeholders; address inquiries and resolve issues.
- Support and coordinate HR functions including staffing, employee relations, performance management, and labor law compliance.
Requirements
- Strong business acumen and the ability to analyze financial data.
- Results-driven and goal-oriented.
- Leadership and team-building abilities.
- Proven record of accomplishment in meeting or exceeding established sales targets.
- Strong decision-making skills and ability to select effective solutions.
- Superior organizational and time management skills.
- Strong communication and business writing skills, both written and verbal.
- Exceptional customer service skills.
- Ability to develop effective working relationships with internal and external parties.
- Excellent interpersonal skills for a large client base.
- Client-focused mindset with a commitment to client satisfaction.
- Bachelor's degree in Business Administration, Management, or a related field preferred.
- Excellent written and oral communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- 3-5 years of experience in real estate management and/or the parking industry, preferred.
- Experience in account management.
- Valid Driver License.
