Customer Success Manager, Enterprise
Regrello
full-time
Posted on:
Location Type: Remote
Location: India
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About the role
- Build and drive our customer success playbooks and digital content
- Work with team to manage end-to-end customer journey
- Drive expansion and ROI within our customer base
- Define and drive key customer success metrics
- Manage and triage customer feedback and issues
- Be the face of Regrello to our customer base
Requirements
- 3-5 years of experience in a top-tier enterprise SaaS company.
- 8+ years of experience collaborating with senior leadership in large enterprises.
- Proven track record of building playbooks and digital content to support users.
- In-depth knowledge of customer success playbooks, metrics, and the ability to cultivate champion users.
- Skilled in tailoring advice and products to maximize ROI for customers.
- Proficient in sharing customer success stories and use cases.
- Experience managing the complete customer journey, from onboarding to expansion.
- Previous experience in expanding large enterprises is a valuable asset.
- A customer-centric approach to solving problems.
- Confidence in challenging conventions and a self-sufficient, independent manager.
- A strong passion for making a positive impact on the world.
- An independent and inquisitive learner who embraces new challenges without hesitation.
Benefits
- Opportunity to learn, grow, and lead within the company
- Interface with leaders across industries and help drive the next wave of digital transformation in supply chain, operations, and manufacturing
- Work with an industry-leading team of supply chain, product, and software engineering experts
- Industry-leading compensation
- Ownership both of product and of equity in the company
- Excellent healthcare benefits
- Quarterly "on-sites" with the entire company to bring us closer together
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer success playbooksdigital content creationcustomer success metricsROI maximizationcustomer journey managementonboardingexpansion strategiescollaboration with senior leadershipproblem-solvinguser advocacy
Soft Skills
customer-centric approachindependent managementinquisitive learnerconfidence in challenging conventionspassion for positive impacttailoring advicecommunicationcollaborationadaptabilityself-sufficiency