Regions Bank

Customer Support

• Provides inbound and outbound telephone support for contractors
• Explains processes and procedures of utilizing the loan program
• Advises contractors of the next steps on applications
• Documents conversations with contractors, as well as actions taken
• Serves as a Subject Matter Expert (SME) on processes and procedures
• Serves as a resource to associates with less experience
• Performs audits of the Contractor Support team to ensure accuracy and proper service is provided
• Assists in coaching and retraining of small groups of representatives as needed to further their development
• Performs additional tasks as needed by management

Home Improvement Financing Contractor Support Representative

Product Manager

• Works with team to translate the strategy and roadmap for software products into actionable items
• Understands and translates business use cases and relevant strategy into product requirements for development team
• Prioritizes product feature requests, enhancements, and defects
• Manages interdependencies with other product delivery teams required for end-to-end delivery of working solutions
• Anticipates bottlenecks, provides escalation management, and builds consensus with all stakeholders
• Collaborates with and may organize cross-functional product delivery team of engineers, quality assurance analysts, and business stakeholders to ensure that software development aligns with business strategy and is delivered on-time and within budget
• Coordinates user testing, beta, and/or pilot programs for adoption of new software products or features
• Functions as an expert on the software products during all phases of the product lifecycle, including development, iterative enhancements, and maintenance
• Offers advice and guidance to less-experienced Information Technology Product Managers, assisting in the development of necessary tools and knowledge

Information Technology Product Manager

Manager

• Acts a liaison for area/division in partnership with Corporate Procurement to manage vendor relationships associated with outsourced services
• Identifies, reports, and tracks vendor third party risk issues and implements remediation plans
• Ensures compliance with expectations for due diligence, risk assessment and continuing vendor monitoring are accomplished
• Oversees detailed reporting, documentation requirements and processes to ensure accuracy and completeness of vendor-submitted surveys, documents and deliverables
• Facilitates contracts renewals in partnership with Business Segment Managers to ensure that contractual service level agreements are in alignment with the needs of the business
• Oversees requests for new vendor relationships and the submittal of Third Party Questionnaires (TPQ)
• Manages third-party contract review and execution for business line, in partnership with Corporate Procurement
• Facilitates the resolution of escalated vendor-related issues
• Reviews exit plans and Service Organization Controls (SOC) reports as part of the TPQ process
• Attends Working Group meetings for complex, critical or high-risk vendor relationships
• May manage a team or group depending on area/division
• Participates in and/or leads, as appropriate, the procurement process with vendors
• Manages the governance, procurement and contract-related aspects of the business segment vendors in order to support corporate procurement and vendor management objectives
• Communicates, educates and implements a common and consistent approach to vendor management within the business segment
• Makes recommendations as appropriate to correct deviations from established standards and objectives
• Completes critical vendor managements tasks

Home Improvement Financing Contractor Support Representative

Information Technology Product Manager

Vendor Manager