Play an integral role as a subject matter expert in the business requirements gathering and system configuration of the various strategic initiatives and projects in Human Resources.
Supports JBS, Litmos, Parklane, SAP or any other HCM applications to meet the needs of Human Resources.
Manage and resolve assigned ServiceNow tickets.
Design, analyze business requirements, document business processes, identify gaps and provide solutions for enhancements or functionality of the systems.
Consult with business leaders and subject matter experts for problem analysis and solution design and work with IT services on implementation or system enhancements.
Prepare specifications for developers, prepare test scripts and tests system functionality.
Participate in application technical and functional testing, troubleshoot and research system problems, and maintain configuration of HCM system.
Support Hypercare activities which will be in person up to and including five (5) days a week.

Requirements

University degree or diploma in related discipline
3 years related experience with HCM systems
Experience with configuration and security of SAP or any other cloud HCM applications
Experience implementing SAP or any other HCM applications
Experience in gathering requirements, determining system gaps, designing modifications and business processes, developing system specifications, and system testing
Combination of education and experience may be considered
Computer proficiency in Microsoft Office, with advanced skills in Excel, Visio, MS Apps and Power BI
Strong diagnostic, analytical, research and problem-solving skills
Effective written and verbal communications skills with the ability to train users
Strong consultation skills
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Benefits

Flexible hours to fit your lifestyle and prioritize your health and well-being.
Work in an environment where leadership truly cares and inclusivity is celebrated.
Access to tuition reimbursement and tons of development resources to keep you growing — whether in your career or on a personal level.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HCM systemssystem configurationbusiness requirements gatheringsystem testingSAPcloud HCM applicationsbusiness process designtroubleshootingdata analysisproblem-solving

Soft Skills

effective communicationconsultation skillsanalytical skillsresearch skillsdiagnostic skillstraining abilitycommitment to diversityequityinclusionmodeling inclusive behaviors