regiocom SE

Customer Service Representative, Career Changer

regiocom SE

full-time

Posted on:

Location Type: Hybrid

Location: Potsdam • Germany

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Salary

💰 €2,461 - €4,000 per month

About the role

  • You handle incoming customer calls (no outbound calls).
  • You assist with technical and billing questions related to Internet & TV, supported by tools.
  • You retain customers by providing excellent support.
  • You advise customers on plans and suitable solutions.
  • You document your calls and ensure customer satisfaction.

Requirements

  • Very good German language skills (C1)
  • Enjoy communicating and providing service
  • Inbound sales experience is a plus but not required
  • Motivation, willingness to learn, and target orientation
  • Confident PC skills
  • Calm, friendly, and solution-oriented approach — even in difficult conversations
Benefits
  • Permanent contract from day one
  • €2,460 base salary + €0.50/hour bonus
  • Strong commission model — uncapped earning potential
  • Fully paid onboarding and ongoing coaching
  • Up to 30 days of vacation
  • Hybrid work after the probation period
  • Subsidy for the Deutschlandticket or e-bike leasing
  • Training through our “Talent” program — we support your long-term development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationcustomer serviceproblem-solvingmotivationwillingness to learntarget orientationcalm approachfriendly approachsolution-oriented approach