Technical Customer Support Representative – Telecommunications Provider
regiocom SE
full-time
Posted on:
Location Type: Hybrid
Location: Burgas • Bulgaria
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Salary
💰 €1,230 per month
About the role
- Handling technical customer inquiries for DSL, Mobile, Cable, and Fiber services
- Responding to technical questions related to devices and providing product/tariff advice
- Managing network-related complaints in customer interactions (Mobile Postpaid)
- Handling third-party provider inquiries (Netflix, Sky and others)
Requirements
- Technical aptitude and an affinity for telecommunications products and services (mobile, DSL)
- Confident computer skills and experience using systems
- Service-oriented mindset and approach
- Strong verbal skills and excellent communication
- Quick comprehension and strong empathy
- Excellent written and spoken German (C1 level) and proficiency with common PC applications
Benefits
- Permanent employment contract from day one
- Welcome bonus paid out over the first 6 months
- Fixed salary plus unlimited monthly bonuses
- Increasing holiday entitlement up to 26 days
- Hybrid working model with allowance (remote work after onboarding)
- Contribution to travel costs if your residence is outside the city
- Taxi vouchers for late shifts to ensure you get home safely
- Progress through our "Talent" development program
- Comprehensive onboarding program (training plus individual support in daily operations)
- Supplementary health insurance with Bulstrad
- Discounted Multisport gym membership
- Monthly food voucher of €100 net
- Exclusive discounts with our partners (fashion, travel, wellness, bookstores)
- Positive, modern working environment
- Free fruit and beverages in the office and monthly special events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical customer inquiriesnetwork-related complaintstelecommunications productsDSL servicesMobile servicesCable servicesFiber servicesproduct advicetariff advice
Soft Skills
service-oriented mindsetstrong verbal skillsexcellent communicationquick comprehensionstrong empathy