Own end-to-end customer delivery from kickoff to go-live, overseeing multiple launches at once while ensuring quality, velocity, and customer satisfaction
Manage a team of Forward Deployed Engineers, reviewing work, unblocking challenges, and helping prioritize customer and internal initiatives
Define success metrics and ensure every AI Agent drives measurable business outcomes
Partner closely with Product, AI, and Customer Success to translate customer deployment insights into roadmap priorities, voice model improvements, and scalable implementation playbooks
Define and continuously refine Regal’s playbook for implementation excellence
Drive growth and strategic impact by owning revenue-generating initiatives, expanding AI adoption and use cases, delivering data-driven insights to leadership and the board, and contributing to Regal’s overall company strategy
Expect to travel ~1 week per month for key customer launches, executive reviews, or cross-functional workshops

Requirements

6–15 years of experience in technical, customer-facing, or product leadership roles, with a proven track record of driving projects from 0 to 1 and delivering measurable business impact
Experienced in managing enterprise customer deployments, integrations, and cross-functional initiatives, balancing customer urgency with long-term scalability
Commercially minded, you understand how successful deployments unlock renewals, expansions, and customer advocacy
Strong analytical skills who defers to using data to inform decisions, define success metrics, and drive continuous improvement
Exceptional project management and organizational skills — able to simplify complexity, prioritize competing initiatives, and hold teams accountable while setting clear strategic direction
Relentless ownership mindset: no task is too small, hands-on when needed, and equally skilled at leading teams, coaching talent, and partnering with executives
Working knowledge of APIs, data flows, and light-coding experience (JavaScript, Python, or similar)

Benefits

Medical, Dental, and Vision plans - 80% covered by the company
Flexible PTO & 11 paid holidays/year
Subsidized ClassPass membership
401k Plan
Paid parental leave
Pre-tax commuter benefits
In-office breakfast and snacks daily
Happy hours, team outings, & annual off-sites
Complete laptop workstation
& more to come!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

project managementdata analysisAPI managementJavaScriptPythoncustomer deploymentintegration managementsuccess metrics definitioncontinuous improvementlight-coding

Soft skills

leadershiporganizational skillsanalytical skillscommunicationownership mindsetprioritizationcoachingstrategic directionproblem-solvingcustomer advocacy