Sales Supervisor
Reformation
Sales Supervisor
Reformation
full-time
Posted on:
Location Type: Office
Location: Walnut Creek • California • 🇺🇸 United States
Visit company websiteSalary
💰 $26 per hour
Job Level
Mid-LevelSenior
About the role
- Reporting to the Store Manager and helping lead efforts to achieve store goals
- Consistently meet and exceed sales goals
- Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
- Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
- Contribute to a technology led in-store experience for customers
- Maintain extraordinary customer experience feedback scores on service evaluation through NPS
- Act as brand ambassador—embody brand values and engage customers on the brand
- Uphold consistent inventory accuracy and controls through regular cycle counts and overseeing inbound and outbound inventory
- Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy and take action with in-store leadership
- Contribute to Loss Prevention in all areas of the business and informally train alongside leadership
- Maintain seamless store operational procedures and weekly workflow
- Support merchandising presentation strategy and concept standards, lead and train staff as needed
- Provide real-time and weekly feedback on sales, product and allocation based on sell through and customer feedback
- Uphold and lead by example with all policies and procedures
- Display a dedicated approach to motivate and support sales associates
- Onboard new hires while providing in the moment coaching to improve performance of existing associates
- Contribute and lead through training and customer experience programs
- Maintain and manage a professional, healthy, and productive work environment alongside team in store
Requirements
- Minimum of 3 years Retail Experience required.
- Experience working with a sales or retail organization and/or operationally intensive business.
- Ability to work in a fast-paced and ever-changing environment
- Strong interpersonal skills and the ability to interact effectively with diverse personalities
- Driven approach to take on new challenges with the self-motivation for your work and career
- Excellent communicator with a passion for people
- An effective and expedient problem-solver with a keen attention to detail
- Positive attitude and feels there is no task too small and no task too large
- Available to work a minimum of 30 hours per week, but up to 40 hours per week
- Daily open availability across a full 7 day work week
- Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)
Benefits
- Health, vision, and dental insurance for eligible employees
- Paid vacation, sick, holidays & volunteer time-off for eligible employees
- Mission based company + casual and entrepreneurial work environment
- 401K with company match
- Clothing discount
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales goalscustomer retentioninventory accuracycycle countsLoss Preventionmerchandising presentationtraining programscustomer experience feedbackNPSoperational procedures
Soft skills
interpersonal skillscommunicationproblem-solvingattention to detailself-motivationpositive attitudeleadershipteam supportcoachingcustomer engagement
