Chief Operating Officer
Toptal
Store Manager
Reformation
full-time
Posted on:
Location Type: Office
Location: Georgetown • District of Columbia • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead and execute all efforts required to achieve individual store goals; report to the Regional Director.
- Measure and monitor sales performance, taking action to improve business performance when needed.
- Ownership of operational execution of store to achieve necessary revenue targets while balancing budget and expenses.
- Use business acumen to understand business drivers and opportunities and build solutions.
- Consistently meet and exceed store sales goals and deliver maintained NPS scores.
- Drive the execution of an elevated client experience acting as a brand ambassador, embody brand values, engage customers, and educate on sustainability.
- Lead the sales floor and deliver an excellent customer experience through a customer-first mindset to build loyal client relationships.
- Assist customers and monitor client interaction with the team and technology; provide in-the-moment coaching for continuous improvement.
- Create an optimal balance of sales and service through effective scheduling while achieving payroll goals.
- Uphold consistent inventory accuracy and controls; lead and train the team to ensure consistent deliverables.
- Contribute to Loss Prevention in all areas; set expectations and own training for the store team.
- Ensure facility maintenance, presentation, and organization.
- Lead merchandising presentation and concept standards using retail and product reporting to strategize for customer experience and productivity.
- Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations.
- Ensure the selling floor reflects the brand and concept standards; train support staff and develop talent in visual and digital merchandising.
- Manage day-to-day performance of retail teams, including hiring, training, development, reviews, development plans, disciplinary and corrective actions.
Requirements
- Minimum of 5 years Retail Experience required.
- Minimum of 4 years Retail Management Experience required.
- Experience working with a sales or retail organization and/or operationally intensive business.
- Ability to work in a fast-paced, cross functional team environment setting.
- Strong interpersonal skills and the ability to interact effectively with diverse personalities.
- The drive to take on new challenges with the self-motivation for continuous personal and team development.
- The ability to set clear objectives and inspire the team to reach their highest potential.
- Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement.
- The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes.
- A proactive and entrepreneurial sense of urgency and ability to prioritize important work.
- A keen eye for identifying and evaluating new business opportunities.
- Available to work a minimum of 40 hours per week.
- Daily open availability across a full 7 day work week.
- Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business).
- Understanding of Retail Labor Laws.
- GSuite experience a plus.
Benefits
- Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
- We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
- We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.
- You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
- We care about the causes our employees care about so we donate to community efforts on a yearly basis.
- We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
retail managementsales performance measurementoperational executioninventory accuracymerchandising presentationvisual merchandisingcustomer experience managementloss preventionschedulingteam development
Soft skills
interpersonal skillsself-motivationteam inspirationstrategic collaborationproactive urgencyobjective settingcustomer-first mindsetcoachingcontinuous improvementadaptability
