Director, Strategic Initiatives – Group Insurance/Claims
Prudential Financial
full-time
Posted on:
Location: Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $152,500 - $206,200 per year
Job Level
Lead
About the role
- Operationalize and drive the Group Insurance transformation vision and strategy within claim operations to achieve required business outcomes.
- Participate in large-scale, cross-functional initiatives in a fast-paced, outcomes-oriented environment.
- Drive enhanced customer and employee experiences through innovative process improvements, new technology adoption, and by challenging the status quo.
- Provide strategic direction and facilitate the development of specific business requirements.
- Lead the identification, allocation, and coordination of subject matter expert resources.
- Collaborate with internal and external partners and engage regularly with senior executives.
- Implement industry-leading change management and operational readiness programs.
- Ensure end-user training, continuous improvement and full user adoption of transformed processes and technologies.
- Oversee detailed project tracking, reporting, and budgetary planning of assigned initiatives.
- Leverage a wide network of business partners in support of new technology adoption.
- Develop and maintain relationships with key stakeholders, including internal and external partners.
- Monitor industry trends and emerging issues related to claims excellence and adjust strategies accordingly.
- Develop and manage key performance indicators (KPIs) to measure the effectiveness and efficiency of deployed solutions.
- Participate in industry conferences and events to stay current on emerging best practices and developments.
- Work closely with internal partners to ensure that all claims processes comply with regulatory requirements, internal policies, and Prudential’s high ethical standards.
- Serve as a subject matter expert on group claims excellence topics, both internally and externally.
- Recommend technology solutions and process enhancements to improve claims management processes and partner with internal and external partners to implement and execute.
Requirements
- Bachelor's degree in business, insurance, or a related field preferred.
- A minimum of 7 years of experience in group insurance, disability and absence claims, is required for this role.
- Experience leading transformational efforts encompassing artificial intelligence, data science, process reengineering, continuous improvement and technology solutions.
- Strong knowledge of insurance industry regulations, policies, and procedures.
- Detail-oriented with strong organizational skills and an ability to manage and execute simultaneous projects and tasks.
- An inspirational leader, who inspires and creates followership.
- Demonstrates an ability to think strategically and balance short-term and long-term needs.
- Strong interpersonal abilities, clear communication skills, team orientation, and the desire and ability to work with business partners across the organization in a matrixed environment.
- Proven ability to effectively manage relationships with both internal and external partners.
- Demonstrated success in leading large-scale change management initiatives.
- Provide ongoing coaching and mentoring to team members, and establish mechanisms for continuous improvement and training that fosters professional growth and ensures the development of high-performing, claim teams.
- Ability to travel, based on business and customer needs (up to 25%).