Reforge

Customer Success Manager

• Own enterprise relationships - Lead high-touch engagement with key accounts.
• Develop and implement engagement strategies - create proactive communication plans, host onboarding and activation.
• Monitor customer health - track key metrics to identify risks and opportunities.
• Become a product expert - guide customers toward desired outcomes.
• Be the voice of the customer - feedback loop with product, engineering, and marketing.
• Build scalable processes using automation and AI - develop systems and playbooks.
• Identify expansion and cross-sell opportunities - help sell more existing and new product offerings.

Customer Success Manager, Enterprise

Content Marketing Manager

• You’ll own the end-to-end execution of our AEO content creation, working closely with external partners to maximize our visibility across all surfaces where product teams seek solutions.
• Multi-Format Content Creation - Write optimized blog posts, comprehensive guides, and landing pages about AI prototyping, user research, and product development tools.
• Landing Page Creation - Format, write, and create landing pages in tools like Framer.
• Video Production - Script, record, and edit YouTube tutorials and how-to videos that showcase our tools and methodologies.
• Community Engagement - Monitor and respond to relevant Reddit threads, Slack communities, and forums where product teams discuss challenges we solve.
• AI Tool Mastery - Leverage ChatGPT, Claude, Midjourney, Runway, and emerging AI tools to 10x your content output without sacrificing quality.
• Content Repurposing - Transform existing Reforge content (research recordings, course materials, expert interviews) into new formats optimized for discovery.
• Performance Tracking - Work with AEO tools to measure content impact and iterate based on what drives actual leads and conversions.
• Rapid Experimentation - Launch 20+ content experiments monthly across different formats and platforms to find what resonates.

AI Content Marketer

Mechanical Engineer

• We're seeking a Design Engineer who is passionate about creating beautiful, intuitive, and highly performant user interfaces.
• You will be a critical bridge between design and engineering, responsible for bringing our product vision to life.
• You'll work directly within our engineering team to build new features, refine existing ones, and ensure our UI is a key differentiator.
• Your ability to make design decisions directly in code is core, as you'll be empowered to shape the user experience from the ground up.
• Collaborate closely with the design and engineering to conceptualize and implement new user-facing features.
• Prototype and iterate rapidly on UI concepts directly in the codebase, moving from idea to implementation with minimal friction.
• Develop and maintain our component library, ensuring it's robust, accessible, and easy for the entire team to use.
• Champion a high standard for design and code quality, ensuring our application is not only beautiful but also performant and maintainable. Act as a design-focused engineer, providing guidance to other front-end engineers on UI implementation and best practices.

Design Engineer

Full-stack Engineer

• Work closely with Product, Design, and other Engineering leaders to build and scale Reforge’s AI-powered tools.
• Shape architecture, write high-quality code, and deliver seamless user experiences.
• Design, build, and maintain full-stack applications using TypeScript, React/Next.js, Node.js, and other modern web technologies.
• Work across the stack to develop high-performance, scalable, and resilient systems.
• Collaborate with Product and Design to create seamless, intuitive user experiences.
• Contribute to architectural decisions, helping define our engineering roadmap and tech strategy.
• Ensure a high level of software quality by writing well-tested, maintainable code and conducting thorough code reviews.
• Optimize performance and reliability across both frontend and backend services.
• Enhance and maintain our infrastructure, ensuring smooth deployments and monitoring health at scale.
• Drive continuous improvement in engineering workflows, developer experience, and team processes.

Customer Success Manager, Enterprise

AI Content Marketer

Design Engineer

Senior Full Stack Engineer