Refluenced AG

Customer Success Manager

• Guide and advise clients: You lead them through the entire campaign process – from planning to reporting – show them how to use our platform effectively, and provide valuable tips for successful campaigns.
• Monitor performance: You run regular reporting and feedback calls with top clients, analyze results, and develop optimization ideas together.
• Shape the platform: You actively listen, gather customer feedback, and pass it on to our team to continuously improve the platform and help shape new features.
• Upselling & growth: With your insights you identify potential and propose appropriate solutions that make campaigns more successful.
• Expand performance marketing: You help clients extend their campaigns through Partnership and Spark Ads to increase reach and performance.
• Team interface: You act as the link between Sales, Marketing and Tech, share learnings, and ensure clients can use new features optimally.

Customer Success Manager – m/f/d

• Support and advise clients: You guide them through the entire campaign process—from planning to reporting—show how to make the most of our platform, and provide valuable tips for running successful campaigns.
• Keep performance front of mind: You conduct regular reporting and feedback calls with top clients, analyze results, and develop optimization ideas together with them.
• Help shape the platform: You actively listen, gather client feedback, and pass it on to our team to continuously improve the platform and help shape new features.
• Upselling & growth: With your insights you identify potential and propose suitable solutions that make campaigns more successful.
• Expand performance marketing: You help clients extend their campaigns with Partnership and Spark Ads to increase reach and performance.
• Team interface: You act as the link between Sales, Marketing and Tech, share learnings, and ensure clients can make optimal use of new features.

• Support and advise clients: You guide them through the entire campaign process — from planning to reporting — show them how to use our platform optimally, and provide valuable tips for successful campaigns.
• Keep performance in focus: You conduct regular reporting and feedback calls with top clients, analyze results, and jointly develop optimization ideas.
• Shape the platform: You actively listen, collect client feedback and forward it to our team to continuously improve the platform and co-create new features.
• Upselling & growth: With your insights you identify opportunities and propose suitable solutions that make campaigns more successful.
• Expand performance marketing: You help clients extend their campaigns using Partnership and Spark Ads to increase reach and performance.
• Team interface: You act as the link between Sales, Marketing and Tech, share learnings, and ensure clients can make the most of new features.