Customer Success Manager

• Guide and advise clients: You lead them through the entire campaign process – from planning to reporting – show them how to use our platform effectively, and provide valuable tips for successful campaigns.
• Monitor performance: You run regular reporting and feedback calls with top clients, analyze results, and develop optimization ideas together.
• Shape the platform: You actively listen, gather customer feedback, and pass it on to our team to continuously improve the platform and help shape new features.
• Upselling & growth: With your insights you identify potential and propose appropriate solutions that make campaigns more successful.
• Expand performance marketing: You help clients extend their campaigns through Partnership and Spark Ads to increase reach and performance.
• Team interface: You act as the link between Sales, Marketing and Tech, share learnings, and ensure clients can use new features optimally.

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