Reflaunt

Sales & Operations Manager

Reflaunt

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage and optimise the day-to-day performance of Reflaunt-powered resale platforms
  • Own and optimise online merchandising across categories, brands, and resale programs
  • Manage product onboarding, categorisation, tagging, and content accuracy
  • Ensure accurate product lifecycle status (active, hotlist, markdown, rejected, etc.)
  • Monitor stock availability, pricing, and sell-through performance
  • Drive seasonal drops, launches, and trading initiatives
  • Identify gaps, risks, and opportunities impacting sales and customer experience
  • Leverage AI-enabled tools to enhance catalogue quality, content enrichment, and merchandising efficiency
  • Manage day-to-day coordination with assigned brand partners
  • Drive partner onboarding and ensure ongoing operational alignment
  • Track and resolve issues related to cancellations, returns, stock sync, and catalogue errors
  • Oversee order flow and ensure smooth execution from listing to delivery
  • Coordinate with operations, logistics, and warehouse teams
  • Monitor inventory health and proactively flag discrepancies
  • Own tracking of key KPIs: sales, conversion, sell-through, cancellations, and availability
  • Deliver weekly and monthly performance reports with actionable insights
  • Maintain dashboards and ensure data accuracy
  • Act as a key link between merchandising, partner needs, and operational execution

Requirements

  • 5-7 years of experience in e-commerce, sales operations, merchandising, or similar roles
  • Experience with marketplaces or resale models is a plus
  • Exposure to fashion, luxury, or sustainability-driven businesses preferred
  • Strong attention to detail and organisational skills
  • Commercial mindset with understanding of e-commerce performance metrics
  • Proficiency in Excel / Google Sheets (pivots, basic formulas)
  • Strong communication and stakeholder management skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Comfortable working with AI tools and digital platforms to improve workflows and efficiency
  • Curiosity and adaptability towards emerging technologies and automation
  • Proactive, ownership-driven, and solution-oriented
Benefits
  • Rare hybrid role with real creative and strategic authority — you own the product and the brand
  • Work directly with the CEO and influence company direction from day one
  • VC-backed company entering its next phase of growth — significant career upside
  • Build meaningful technology with measurable environmental impact in the circular fashion economy
  • 100% remote with a collaborative, international team
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
e-commercesales operationsmerchandisingproduct onboardinginventory managementdata analysisperformance metricscatalogue managementKPI trackingcontent accuracy
Soft Skills
attention to detailorganizational skillscommunicationstakeholder managementproactivesolution-orientedadaptabilitycuriositytime managementownership-driven