Referral Jobs (askreferral.io)

Customer Care Associate

Referral Jobs (askreferral.io)

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Salary

💰 $15,600 - $35,150 per year

About the role

  • Responsible for solving tickets per week across various Remote verticals
  • Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
  • Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
  • Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
  • You’ll be the voice and the ear for our users

Requirements

  • Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs.
  • Solid experience in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support.
  • Experience using CRM tools to manage customer interactions and support workflows.
  • Proven ability to collaborate with multiple stakeholders who have varying priorities.
  • Excellent team collaboration and communication skills—diligent, persistent, yet kind and patient with others.
  • Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably.
  • Fluent in written and spoken English.
Benefits
  • work from anywhere
  • flexible paid time off
  • flexible working hours (we are async)
  • 16 weeks paid parental leave
  • mental health support services
  • stock options
  • learning budget
  • home office budget & IT equipment
  • budget for local in-person social events or co-working spaces
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
problem-solvingcustomer supportcustomer enablementlive chat supportemail supportCRM toolscustomer interactionssupport workflowsmodern web technologiesnavigating ambiguous situations
Soft Skills
attention to detailcustomer advocacycollaborationcommunicationteam collaborationdiligencepersistencekindnesspatiencestakeholder management