Client Review Manager
REE Medical
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $90,000 per year
Job Level
Mid-LevelSenior
About the role
- Driving the complete team strategy and direction in collaboration with the Director of DBQ Operations.
- Owning the goals, the metrics, and team structure for Client Review.
- Working in tandem with the Director of the department and the supervisors to ensure complete alignment across the teams.
- Leading the respective team supervisors for their teams’ success and owns overall department success.
- Coaching, mentoring, and tracking each of their teams’ performance ensuring alignment with the overall departmental goals and company strategy.
- Owning any supervisors' timecards and PTO approvals and serving as a backup for the overall team when a supervisor is unavailable.
- Setting team goals and tracking towards team success, along with owning each supervisor's development and overall group development for Client Review skills.
- Acting as the lead in interview and onboarding processes for all new team members.
- Overseeing the overall performance management process across the department.
- This can include coaching conversations, reviews as needed, and addressing any performance concerns.
- Ensuring the total team follows all processes and procedures related to Operational Programs and safeguarding personally identifiable information and protected health information across the team.
- Serving as REE Medical’s Disability Profile Assessment owner and operational expert across Client Review.
- Owning DPA content accuracy, quality, and workflow application to support complete and accurate case readiness.
- Driving process optimization and standardization across DPA requirements that improve throughput, Veteran experience, and operational efficiency.
- Maintaining expertise in DPA workflow dependencies, case progression, operational handoffs, and requirements for Generation readiness.
- Owning the inquiry process for Client Review and DPA related questions. Ensuring timely feedback to teams requesting information or updates across all platforms.
- Manages and reports on team compliance within REE Medical’s policies and procedures.
- Owning weekly department meetings and bi-weekly staff check-ins to disseminate essential information and updates.
- Holding supervisors accountable to their team 1:1s and serving as a backup when supervisors are unavailable.
- Eliminating roadblocks across the teams respectively.
Requirements
- Bachelor’s degree required. Equivalent experience will be considered for candidates with 4 or more years in a related operational or leadership position.
- Supervisory experience with a team of 4 or more. This may be internal to REE or with a prior employer.
- Experience within medical operations, healthcare administration, claims review, clinical documentation, or disability related services. Experience within the VA disability industry is a plus.
- Remote leadership experience is preferred, including coaching and developing staff in a virtual environment.
- Demonstrated ability to lead through change, shifting priorities, and evolving business needs.
- Excellent analytical, project management, and problem-solving abilities, capable of handling multiple priorities in a fast-paced environment with a focus on continuous improvement and operational efficiency.
- Ability to think strategically while maintaining a detail oriented, self-motivated, and well organized approach.
- Strong interpersonal and communication skills for effective collaboration across departments and leadership levels. Ability to navigate difficult conversations with clarity and empathy.
- Proven ability to meet goals, drive outcomes, and develop high performing teams.
- Highly organized, able to manage multiple inputs, and comfortable working in ambiguous situations.
- Proactive and forward thinking, anticipating risks and opportunities before they occur.
- Strong written and verbal communication skills, with experience communicating in remote first environments.
- Experience working in fast paced operational settings. Startup or early stage environment experience is a plus.
- Ability to work under pressure and meet goals; a positive mental attitude is essential.
- Nursing or medical background is a plus.
Benefits
- Competitive Salary: $80,000 - $90,000/yr
- Health, dental, and vision insurance with Company-sponsored Life Insurance
- Retirement savings plan with company match
- Vacation time off, sick time off, and holidays
- Ongoing training and development programs
- Opportunities for advancement within the company
- Flexible work schedules
- Remote first environment with companywide conferences annually
- Employee assistance program for personal and family well-being
- Employee discounts on products and services through Insperity
- Recognition programs for outstanding performance
- Company-sponsored social events and activities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementanalytical skillsproblem-solvingoperational efficiencyprocess optimizationperformance managementteam developmentcase readinesscompliance managementremote leadership
Soft skills
interpersonal skillscommunication skillsstrategic thinkingorganizational skillsself-motivationcollaborationadaptabilityempathyproactive thinkingability to work under pressure
Certifications
Bachelor's degree