Operations Program Manager
Redwood Software
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
About the role
- Lead complex, cross-functional programs spanning Sales, Customer Success, Professional Services, Data teams and other functional areas
- Translate business strategy into executable operational roadmaps with clear milestones, ownership, and success metrics
- Drive alignment across stakeholders with competing priorities, ensuring timely delivery and measurable impact
- Proactively identify risks, dependencies, and constraints; develop mitigation plans and escalation paths
- Assess end-to-end processes (lead-to-cash, onboarding, delivery, renewals, data flows) to identify inefficiencies, bottlenecks, and root causes
- Apply Lean Six Sigma methodologies (Process mapping, Kaizen, value stream mapping, root cause analysis) to design and implement scalable process improvements
- Standardize workflows, documentation, and operating cadences while balancing flexibility for growth
- Measure outcomes and ensure improvements are sustained through governance, controls, and feedback loops
- Drive adoption of new processes, tools, and ways of working through thoughtful change management
- Partner with functional leaders to develop communication, training, and enablement plans
- Act as a trusted advisor to stakeholders, influencing without authority and fostering a culture of operational rigor and continuous improvement
Requirements
- 10+ years of experience in Operations, Program Management, Business Operations, or Process Improvement within a software or SaaS environment
- Demonstrated experience leading cross-functional initiatives across Sales, Customer Success, Professional Services, and/or Data teams
- Strong background in process improvement methodologies (Lean, Six Sigma, or equivalent)
- Proven ability to move from problem definition to solution design to execution and measurement
- Excellent stakeholder management, communication, and facilitation skills
- Highly analytical mindset with the ability to synthesize complex information into clear recommendations.
- Lean Six Sigma Green Belt or Black Belt (or equivalent practical experience)
- Experience with go-to-market operations (e.g., lead-to-cash, forecasting, onboarding, renewals)
- Familiarity with SaaS metrics and operating models
- Background in change management or organizational transformation
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Lean Six SigmaProcess mappingKaizenValue stream mappingRoot cause analysisProcess improvementGo-to-market operationsSaaS metricsOperational roadmapsStakeholder management
Soft Skills
CommunicationFacilitationAnalytical mindsetChange managementInfluencing without authorityContinuous improvementCollaborationProblem-solvingOrganizational transformationFlexibility
Certifications
Lean Six Sigma Green BeltLean Six Sigma Black Belt