Redwood Software

Renewals Manager

Redwood Software

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage the entire contract renewal lifecycle, from initial contact with the customer to contract signing.
  • Collaborate with your partners in the Sales Organization to ensure customer satisfaction and identify potential expansion opportunities.
  • Proactively engage with customers to understand their needs, identify potential risks to renewals, and build strong relationships.
  • Negotiate contract terms and pricing with customers, ensuring on-time renewals.
  • Work closely with Sales to hand off leads for upsell and cross-sell opportunities.
  • Maintain accurate records of renewal activities and track key metrics, such as renewal rate, churn rate, and renewal revenue.
  • Forecast renewal revenue and provide regular updates to management.
  • Develop and execute renewal strategies to achieve or exceed renewal targets.
  • Continuously improve the renewal process and contribute to best practices.
  • Stay up-to-date on Redwood Software's products and services, as well as industry trends.

Requirements

  • 3+ years' experience in renewals management, account management, or a related field, preferably in the software industry.
  • Proven track record of achieving or exceeding renewal targets.
  • Strong negotiation and communication skills, both written and verbal.
  • Excellent relationship-building skills and ability to establish rapport with customers.
  • Ability to understand customer needs and identify opportunities for growth.
  • Strong analytical and problem-solving skills.
  • Experience with CRM systems (e.g., Salesforce) and other sales tools.
  • Ability to work independently and as part of a team.
  • Highly organized and detail-oriented.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
renewals managementaccount managementnegotiationanalytical skillsproblem-solving
Soft Skills
communication skillsrelationship-buildingcustomer needs understandingorganizational skillsdetail-oriented