Redwood Software

Solutions Engineer

Redwood Software

full-time

Posted on:

Location Type: Remote

Location: Germany

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Tech Stack

CloudERPETLJavaLinuxSQL

About the role

  • Serve as the primary technical and strategic partner for Redwood’s existing customers.
  • Ensure customers realize maximum value from their Redwood investments by driving adoption, uncovering new opportunities for expansion, and acting as a trusted advisor.
  • Partner closely with Sales, Product Management, Product Marketing, Customer Support and Engineering.
  • Build and maintain strong, trusted relationships with technical and executive stakeholders within customer organizations.
  • Lead Health Checks, Use Case Workshops, and Business Reviews to ensure customer success and solution alignment.
  • Proactively identify adoption gaps, risk areas, and create “get-well” plans to ensure continued success and retention.
  • Collaborate with Account Executives to identify and pursue expansion opportunities within existing customers.
  • Prepare and deliver high-impact product demonstrations and technical presentations tailored to customer goals.
  • Guide customers through evaluations and proofs-of-concept that validate new use cases and demonstrate business value.
  • Translate business challenges into technical solutions using Redwood’s automation platform.
  • Develop and execute account growth strategies that align customer roadmaps with Redwood’s value proposition.

Requirements

  • Minimum 3–5 years in a customer-facing technical role (e.g., Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering).
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience.
  • Hands-on technical experience in enterprise software and technologies (e.g., Cloud Infrastructure, ERP, Databases, ETL, MFT, Programming, Networking, Windows, Linux, Troubleshooting).
  • Ability to troubleshoot technical issues at a high level.
  • High-level understanding of organizational structures in large enterprises and their typical challenges.
  • High-level understanding of all aspects of ERP solutions (Financials, Procure to Pay, etc.).
  • Experience with SAP ERP solutions is preferred.
  • Experience with Java, SAP ABAP, SQL Developer, or similar is preferred.
  • Experience with LLMs and AI solutions is preferred.
  • Ability to quickly learn, articulate, and demonstrate complex solutions.
  • Exceptional written, verbal, and presentation skills for technical and executive audiences.
  • Strong organizational skills, capable of managing multiple high-impact initiatives simultaneously.
  • Analytical and structured approach to problem-solving and process improvement.
  • Willingness to travel approximately 20–40%, depending on customer and business needs.
Benefits
  • Customer Success & Adoption
  • Account Expansion & Solutioning
  • Technical leadership & Project Management
  • Customer Advocacy & Continuous Improvement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Cloud InfrastructureERPDatabasesETLMFTJavaSAP ABAPSQL DeveloperLLMsAI solutions
Soft skills
customer-facingtroubleshootingorganizational skillsanalytical approachproblem-solvingpresentation skillscommunication skillsrelationship buildingstrategic thinkingcollaboration
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information SystemsBachelor’s degree in Engineering