Redwood Logistics

Client Logistics Coordinator

Redwood Logistics

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Salary

💰 $40,000 - $45,000 per year

Job Level

Junior

About the role

  • Learn and understand the transportation & logistics industry along with the factors that impact the market, our carriers and our customers
  • Learn and understand our transportation management system(s) and processes that support our customers
  • Provide exceptional customer service to Redwoods customers in every interaction
  • Oversee day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management
  • Manage existing carrier and customer relationships for respective customers, working in collaboration with Account Management and Freight Audit & Pay teams
  • Investigate, provide solutions and resolve customer problems such as order delays, missed pickups, missed deliveries, and damaged freight
  • Proactively communicate relevant updates to customers and/or internal teams as needed
  • Answer all phone calls in a timely manner
  • Learn and understand system tricks and shortcuts to minimize administrative work

Requirements

  • High School diploma required
  • Minimum 1 year with customer service experience
  • BA/BS degree preferred
  • Proven track record of successful problem-solving and critical thinking
  • Basic understanding of creating and maintaining reporting, including using Microsoft Office products (Outlook, Excel, Word, and Power Point)
  • Excellent attention to detail and ability to multi-task and prioritize
  • Demonstrated effectiveness in both written and verbal communication skills
  • Strong customer service background and ability to quickly build rapport with customers
  • Demonstrates timely and efficient follow through on deliverables
  • Enjoy working in a team environment
  • Ability to think critically and solve problems
  • Ability to remain calm under pressure and handle a fast-paced environment
  • Effective written and verbal communication skills
  • Simultaneous management of multiple tasks
  • Ability to manage time effectively
  • Thrive in a team environment, collaborating and helping others
Benefits
  • Access to experts and resources for your Learning & Development journey
  • Opportunity for internal mobility
  • Employee referral bonus program
  • Employee Resource Groups (ERGs)
  • Annual fundraising and volunteer events to give back to communities
  • Paid time off, floating holidays, time off to volunteer and rollover
  • Paid parental leave
  • Medical, dental, vision and 401k plans (with match)
  • Flexible spending account, mass transit and dependent care plans available
  • Health savings account, with a annual company contribution for plan participants
  • Short-term and long-term disability; life insurance policies subsidized by company
  • Additional benefits including pet insurance, accident care, access to legal advice and more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entryload planningshipment trackingissue managementreportingMicrosoft OfficeExcelWordPowerPoint
Soft skills
customer serviceproblem-solvingcritical thinkingattention to detailmulti-taskingprioritizationwritten communicationverbal communicationteam collaborationtime management
Certifications
High School diplomaBA/BS degree