Redwood Logistics

Client Logistics Coordinator

Redwood Logistics

full-time

Posted on:

Location Type: Hybrid

Location: Monterrey • Mexico

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Job Level

Junior

About the role

  • Providing excellent customer service while overseeing daily operational functions for Redwood's customers
  • Learning about the transportation industry and the primary planning and coordinating functions for Less than Truckload (LTL), Truckload and Intermodal
  • Load building, load planning, scheduling appointments, receiving, and responding to customer requests (both email and phone)
  • Helping your fellow teammates with similar duties
  • Overseeing day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management
  • Managing existing carrier and customer relationships for respective customers
  • Investigating, providing solutions, and resolving customer problems such as order delays, missed pickups, missed deliveries, and damaged freight
  • Proactively communicating relevant updates to customers and/or internal teams as needed
  • Answering all phone calls in a timely manner

Requirements

  • Bi-lingual in English and Spanish
  • Strong communication skills both orally and written
  • Ability to work in a fast-paced, dynamic environment
  • Pro-active problem solver and listener; ability to multi-task
  • 1-2 years of business experience in a bi-lingual environment
  • Logistics experience preferred, but not required
  • Basic understanding of creating and maintaining reporting, including using Microsoft Office products (Outlook, Excel, Word, and Power Point)
  • Strong customer service background and ability to quickly build rapport with customers
Benefits
  • Access to experts and resources for your Learning & Development journey
  • Opportunity for internal mobility
  • Employee referral bonus program
  • Employee Resource Groups (ERGs)
  • Annual fundraising and volunteer events to give back to communities
  • Life Insurance policy for you starting 30 days after employment
  • Personal Health Insurance coverage for you
  • Major Medical 30 days
  • Aguinaldo Christmas bonus or prorated percentage your first year
  • Vacation time starting at 12 days. Additional days will increase per Mexican Law
  • Premium Vacation 50% vacation days (Prima vacacional)
  • You will also receive benefits like Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
  • You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
load buildingload planningshipment trackingdata entryissue managementreporting
Soft skills
customer servicecommunicationproblem solvingmulti-taskingteamwork