Enablement Manager
RedTeam - Construction Technology
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Develop, manage, and continuously improve client-facing training resources, including webinars, help center articles, training videos, and best practice guides.
- Audit existing internal documentation, SOPs, and resources to identify gaps, inconsistencies, and outdated content.
- Oversee our Skilljar Learning Management System (LMS), ensuring it is effectively utilized to deliver training resources and track learner progress.
- Collaborate with Product, Engineering, and Marketing teams to ensure alignment and effectiveness of enablement materials, to include new feature updates.
- Design and deliver internal enablement programs, including LMS courses, release readiness trainings, playbooks, and process guides to equip internal teams with the knowledge and skills needed to support our clients.
- Build and maintain a comprehensive process for managing and updating client training resources, ensuring they are current, relevant, and easily accessible.
- Help the organization master industry knowledge and workflows cross-functionally, enabling teams to better serve clients and contribute to overall business success.
- Conduct regular audits of training materials and processes to identify gaps and opportunities for improvement.
- Partner with Customer Success and Sales teams to align enablement efforts with customer needs and business goals.
- Measure and report on the effectiveness of enablement programs, using data to drive continuous improvement.
- Facilitate cross-functional collaboration to ensure that enablement resources are integrated with product updates and marketing campaigns.
- Stay informed on industry trends and best practices to ensure RedTeam’s enablement programs remain cutting-edge and effective.
Requirements
- 7+ years of experience in a SaaS environment, with a focus on enablement, training, or product education.
- Experience with learning and development, adult learning strategy, or instructional design.
- Deep knowledge of SaaS products, preferably in the construction technology industry.
- Strong project management skills, with the ability to manage multiple initiatives simultaneously.
- Excellent communication and presentation skills, with experience delivering training to diverse audiences.
- Proven ability to work cross-functionally, collaborating with Product, Marketing, Sales, and Customer Success teams.
- Ability to adapt to a constantly evolving environment, re-prioritizing work as situations change and needs arise.
- Experience developing and maintaining training materials, including written content, video, and live training sessions.
- Experience managing a Learning Management System (LMS) and leveraging it to deliver and track training. (Skilljar certification preferred)
- Experience managing a help center library and keeping help center content up to date (Intercom experience preferred).
- Data-driven mindset with the ability to analyze and report on program effectiveness.
- Self-motivated, proactive, and able to work independently with minimal supervision.
- Passion for teaching and enabling others, with a commitment to continuous improvement.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Unlimited paid time off
- Medical, dental, vision and life insurance including virtual care and other services that are part of your plan.
- Access to pet insurance at a discounted rate so you can provide excellent care for your furry friends.
- Employee assistance program to support your emotional fitness and wellbeing.
- Additional healthcare support including Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
- 401(k) plan with up to 4% matching contributions for eligible participants.
- Remote work with a couple of offices in the US to gather when needed.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaSenablementtrainingproduct educationadult learning strategyinstructional designproject managementtraining materials developmentdata analysisprogram effectiveness reporting
Soft Skills
communicationpresentationcross-functional collaborationadaptabilityself-motivationproactivitycontinuous improvementteachingorganizational skillsproblem-solving
Certifications
Skilljar certification