Spend time working with our products to build new partner or technology integrations, use cases, and automation capabilities with our customers
Be prolific in sharing content and best practices both internally and externally
Work alongside the Customer Success team to onboard new customers and work with existing customers to drive their success and excellence
Design and implement production-ready streaming architectures that solve customer business problems and meet their performance, reliability, and scalability requirements
Partner with Redpanda product management, engineering, and support teams to solve customer challenges and improve customer experience
Identify and resolve technical barriers to production readiness, performance optimization, and expanded use cases
Build tooling, automation and other technical assets that can be re-used by multiple customers to improve their Redpanda experience

Requirements

7+ years of prior experience in a customer facing role working hands on with distributed systems technologies similar to Redpanda
Experience with creating blog content and/or documentation on the production use cases and solutions
Outstanding consulting skills, able to easily context switch between internal teams and customers, from code to whiteboard, from support to engineering
Comfortable developing/prototyping solutions in many different languages (e.g., Java, Python, Go, and Javascript)
Experience working with distributed systems such as Kafka, Spark, Hadoop, Cassandra, etc
Good understanding of security technology (TLS, SASL, Kerberos, OAuth, OIDC etc.)
Knowledge of different cloud vendors ( AWS, GCP and Azure)
An Understanding of the fundamentals of high availability and disaster recovery and are able to design HA/DR solutions to meet customer needs and constraints
Passion for working on complex technical problems and have a strong understanding of modern data infrastructures and streaming technologies
Strong ability to build relationships with our partners, customers, and open-source users
Collaborative spirit and enjoy making sure each team gets customer feedback to provide great customer experience
Flexibility to travel to meet customers, attend events or conferences (up to 25%)
Experience with Kubernetes or Ansible a plus

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

JavaPythonGoJavaScriptKafkaSparkHadoopCassandraTLSOAuth

Soft Skills

consulting skillsrelationship buildingcollaborationflexibilitycontent sharingcustomer successproblem solvingcommunicationcontext switchingcustomer feedback