Redpanda Data

Technical Customer Success

• Build and lead the team
• Hire, develop, and retain world-class Solutions Architects and Scale Solutions Architects across different customer segments
• Create career frameworks and growth paths that attract and retain top technical talent
• Coach your team through complex customer engagements, helping them develop judgment on when to go deep vs. when to scale
• Build processes and playbooks that create leverage—turning one-off solutions into repeatable patterns and reusable assets
• Partner with Customer Success Management and Sales to align on account strategy, coverage models, and opportunity pipeline
• Drive operational excellence through metrics, forecasting, and resource allocation across Tier 1/2/3 customers
• Foster a culture of knowledge sharing, customer-first mindset, and continuous improvement
• Collaborate with pre-sales teams to ensure technical win strategies translate into successful customer outcomes
• Stay current on streaming platforms, distributed systems, cloud infrastructure, and emerging technologies like agentic AI to evaluate candidates and coach your team effectively
• Participate in strategic customer conversations where executive-level technical leadership matters
• Represent CSE in product roadmap discussions, translating customer needs into actionable feedback
• Review and guide complex solution architectures, proof-of-concept designs, and reference implementations
• Keep pace with Redpanda's product capabilities—including innovations like the Agentic Data Plane—competitive landscape, and streaming ecosystem
• Champion the shift from one-off problem solving to creating reusable content and self-service resources
• Build programs that multiply team impact: office hours, webinars, technical content series, solution blueprints
• Ensure the team balances short-term precision engagements with building long-term leverage through documentation and enablement
• Think strategically about how CSE capabilities could evolve into professional services offerings as the business scales

Director, Customer Success Engineering

Solutions Engineer

• Spend time working with our products to build new partner or technology integrations, use cases, and automation capabilities with our customers
• Be prolific in sharing content and best practices both internally and externally
• Work alongside the Customer Success team to onboard new customers and work with existing customers to drive their success and excellence
• Design and implement production-ready streaming architectures that solve customer business problems and meet their performance, reliability, and scalability requirements
• Partner with Redpanda product management, engineering, and support teams to solve customer challenges and improve customer experience
• Identify and resolve technical barriers to production readiness, performance optimization, and expanded use cases
• Build tooling, automation and other technical assets that can be re-used by multiple customers to improve their Redpanda experience

Solutions Architect

Revenue Operations

• Define and own the end-to-end revenue systems strategy aligned with company growth, product-led motions, and enterprise expansion
• Design scalable system architectures that support multi-product, multi-pricing, and global GTM models
• Serve as the long-term owner of systems roadmap, balancing speed, scalability, and maintainability
• Own core revenue systems including (but not limited to): CRM, CPQ, billing/subscription management, marketing automation, customer data platforms, support tools, and data/BI layers
• Support vendor evaluations and proofs of concept for new applications
• Lead system implementations, migrations, and optimizations from discovery through rollout
• Ensure systems are reliable, well-documented, secure, and auditable
• Design and deploy AI/LLM-powered agentic workflows for revenue operations and GTM teams
• Partner closely with Sales, Marketing, Customer Success, Finance, Product, and Data teams to translate business needs into system capabilities
• Enable efficient lead-to-cash, quote-to-cash, and renewals/expansion workflows
• Support product-led growth and usage-based or hybrid monetization models
• Ensure data integrity, attribution accuracy, and consistent definitions across teams
• Build and maintain reporting frameworks for pipeline, bookings, ARR, churn, expansion, and forecasting
• Build, mentor, and lead a high-performing Revenue Systems / Revenue Operations Systems team
• Set best practices for system change management, testing, and release processes
• Manage vendors, consultants, and system integrators as needed

Director, Customer Success Engineering

Solutions Architect

Head of Revenue Systems