Redial BPO

Director, Talent Acquisition

Redial BPO

full-time

Posted on:

Location Type: Remote

Location: South Africa

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Job Level

Lead

About the role

  • Develop and execute a global recruiting strategy that supports company growth, workforce planning, and organizational priorities for both support roles and high-volume call center roles.
  • Lead and mentor a geographically dispersed team of TA supervisors and recruiters, and coordinators to ensure meeting class requirements.
  • Establish scalable processes, technology solutions, and KPIs to drive consistency and excellence in hiring across all regions.
  • Assess emerging TA trends, competitive intelligence, and global labor market insights to continuously update strategy.
  • Partner with senior leadership to define hiring needs for critical and highly specialized roles.
  • Oversee and participate in executive search and ensure alignment with company culture and leadership expectations.
  • Strengthen the global employer value proposition (EVP) and ensure consistent brand storytelling across all markets.
  • Champion a high quality, inclusive, and consistent candidate experience.
  • Collaborate with Marketing and Communications teams to drive employer branding initiatives and digital talent marketing.
  • Manage budget and ensure the spending is effectively being distributed properly.
  • Drive global DEI recruiting strategies and ensure equitable hiring processes across regions.
  • Create and manage dashboards for hiring metrics, forecasting, workforce planning, and funnel analytics.
  • Present hiring trends and insights to senior leadership and the board as needed.
  • Evaluate, implement, and optimize ATS, CRM, AI recruiting technologies, and global recruitment platforms.
  • Ensure operational efficiency, data integrity, and compliance across all systems.

Requirements

  • Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
  • 5+ years of progressive experience in talent acquisition, with at least 3 years in a global leadership role.
  • Proven track record designing and scaling global recruiting strategies in high growth or multiregional organizations.
  • Proven record of managing teams remotely.
  • Strong understanding of recruitment technologies and hiring best practices.
  • Demonstrated success in building and leading high performing global teams.
  • Expertise with specialized support hiring.
  • Preferred but not required Bilingual in English and Spanish.
  • Experience in multiple industries (hiring for Sales roles, a plus) or matrixed environments.
  • Certifications such as SHRMSCP, SPHR, or Global Talent Management credentials.
  • Experience with HRIS/ATS systems (Breezy- current ATS).
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
global recruiting strategytalent acquisitionhiring metricsworkforce planningrecruitment technologieshigh volume hiringexecutive searchdata integritycompliancebudget management
Soft Skills
leadershipmentoringcollaborationcommunicationstrategic thinkinganalytical skillsproblem-solvinginclusivityteam managementcandidate experience
Certifications
SHRMSCPSPHRGlobal Talent Management credentials