Redial BPO

Recruitment

• Design and execute a global recruiting strategy
• Lead and mentor a dispersed team of TA supervisors and recruiters
• Establish scalable processes, technology solutions, and KPIs
• Assess emerging TA trends and global labor market insights
• Partner with senior leadership to define hiring needs
• Oversee executive search and ensure alignment with company culture
• Champion a high quality, inclusive, and consistent candidate experience
• Collaborate with Marketing to drive employer branding initiatives
• Create dashboards for hiring metrics and monitor performance against KPIs
• Ensure adherence to regional employment laws and global privacy/security requirements

Director, Talent Acquisition

• Develop and execute a global recruiting strategy that supports company growth, workforce planning, and organizational priorities for both support roles and high-volume call center roles.
• Lead and mentor a geographically dispersed team of TA supervisors and recruiters, and coordinators to ensure meeting class requirements.
• Establish scalable processes, technology solutions, and KPIs to drive consistency and excellence in hiring across all regions.
• Assess emerging TA trends, competitive intelligence, and global labor market insights to continuously update strategy.
• Partner with senior leadership to define hiring needs for critical and highly specialized roles.
• Oversee and participate in executive search and ensure alignment with company culture and leadership expectations.
• Strengthen the global employer value proposition (EVP) and ensure consistent brand storytelling across all markets.
• Champion a high quality, inclusive, and consistent candidate experience.
• Collaborate with Marketing and Communications teams to drive employer branding initiatives and digital talent marketing.
• Manage budget and ensure the spending is effectively being distributed properly.
• Drive global DEI recruiting strategies and ensure equitable hiring processes across regions.
• Create and manage dashboards for hiring metrics, forecasting, workforce planning, and funnel analytics.
• Monitor performance against KPIs such as time-to-hire, quality-of-hire, cost-per-hire, and diversity of metrics for different countries.
• Present hiring trends and insights to senior leadership and the board as needed.
• Evaluate, implement, and optimize ATS, CRM, AI recruiting technologies, and global recruitment platforms.
• Work with developers to create automated processes and workflows with AI tools.
• Ensure operational efficiency, data integrity, and compliance across all systems.
• Manage relationships with external vendors, search firms, and staffing partners.
• Ensure adherence to regional employment laws and global privacy/security requirements.

• Develop and execute a global recruiting strategy that supports company growth, workforce planning, and organizational priorities for both support roles and high-volume call center roles.
• Lead and mentor a geographically dispersed team of TA supervisors and recruiters, and coordinators to ensure meeting class requirements.
• Establish scalable processes, technology solutions, and KPIs to drive consistency and excellence in hiring across all regions.
• Assess emerging TA trends, competitive intelligence, and global labor market insights to continuously update strategy.
• Partner with senior leadership to define hiring needs for critical and highly specialized roles.
• Oversee and participate in executive search and ensure alignment with company culture and leadership expectations.
• Strengthen the global employer value proposition (EVP) and ensure consistent brand storytelling across all markets.
• Champion a high quality, inclusive, and consistent candidate experience.
• Collaborate with Marketing and Communications teams to drive employer branding initiatives and digital talent marketing.
• Manage budget and ensure the spending is effectively being distributed properly.
• Drive global DEI recruiting strategies and ensure equitable hiring processes across regions.
• Create and manage dashboards for hiring metrics, forecasting, workforce planning, and funnel analytics.
• Present hiring trends and insights to senior leadership and the board as needed.
• Evaluate, implement, and optimize ATS, CRM, AI recruiting technologies, and global recruitment platforms.
• Ensure operational efficiency, data integrity, and compliance across all systems.

• Develop and execute a global recruiting strategy that supports company growth, workforce planning, and organizational priorities
• Lead and mentor a geographically dispersed team of TA supervisors and recruiters
• Strengthen the global employer value proposition (EVP) and ensure consistent brand storytelling across all markets
• Create and manage dashboards for hiring metrics, forecasting, workforce planning, and funnel analytics
• Evaluate, implement, and optimize ATS, CRM, AI recruiting technologies, and global recruitment platforms
• Ensure adherence to regional employment laws and global privacy/security requirements