As a Senior Software Engineer, you’ll design and build scalable, cloud-based systems that enable real-time voice interactions across our platform.
Lead the development of core services that blend AI, telephony, and automation, helping shape how people communicate with our brands.
Own the design and delivery of new features end-to-end — from architecture and implementation to deployment and observability.
Work with product managers, AI engineers, and data scientists to bring conversational intelligence into real-world voice experiences.
Improve system performance, latency, and reliability across a distributed, event-driven stack.
Provide technical leadership — mentoring other engineers, sharing knowledge, and helping shape best practices across the team.
Participate in code reviews and on-call rotations, ensuring production systems run smoothly and efficiently.

Requirements

Languages: Strong proficiency in Python and TypeScript/Node.js.
Cloud Infrastructure: Deep experience with AWS (Lambda, DynamoDB, S3, CloudWatch, ECS/Fargate, etc.).
Telephony: Hands-on experience with Twilio Voice, Programmable Voice APIs, or similar voice/IVR platforms.
APIs: Skilled in designing RESTful and event-driven APIs (WebSockets, SNS/SQS, or Kafka/Redis Streams experience a plus).
CI/CD: Proficient with modern DevOps workflows (GitHub Actions, CircleCI, or similar).
Testing: Strong commitment to automated testing (unit, integration, and load testing).
Telephony Protocols: Exposure to VoIP concepts, SIP, and telephony protocols.
Familiarity with observability stacks (Datadog, New Relic, or OpenTelemetry).
Databases: Familiarity with relational databases and basic working knowledge of SQL.

Benefits

Health Insurance Coverage (medical, dental, and vision)
Life Insurance
Short and Long-Term Disability Insurance
Flexible Spending Accounts
Holiday Pay
401(k) with match
Employee Assistance Program
Paid Parental Bonding Benefit Program
Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonTypeScriptNode.jsAWSTwilio VoiceRESTful APIsevent-driven APIsDevOps workflowsautomated testingSQL

Soft Skills

technical leadershipmentoringknowledge sharingbest practicescollaboration