Red Nucleus

Client Engagement Director – Medical Communications

Red Nucleus

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$120,000 - CA$140,000 per year

Job Level

Lead

About the role

  • Serve as the primary point of contact for clients, building trusted, long-term relationships with senior stakeholders.
  • Lead strategic planning and contribute to medical communications roadmaps aligned to brand objectives and scientific strategy.
  • Maintain deep knowledge of client brands, therapeutic areas, clinical data, and market dynamics to guide project direction.
  • Identify evolving client needs, recommend innovative solutions, and drive organic growth to meet or exceed revenue targets.
  • Lead weekly client status meetings, ensuring timely agendas, recaps, and proactive communication.
  • Partner with Scientific Services to ensure deliverables are strategically aligned to client objectives and maintain scientific integrity.
  • Guide development and execution of core medical communications tactics including publications, scientific communication platforms, advisory boards, congress activities, speaker programs, MSL materials, omnichannel programs and digital initiatives.
  • Own financial health of assigned accounts including forecasting, margin management, Earned Rate performance, and timely reconciliations and close-outs.
  • Lead scoping and SOW development including Charge Orders, managing execution through client systems.
  • Ensure projects are delivered on scope, on time, on budget, and to quality standards.
  • Manage and develop Manager- and Coordinator-level staff through coaching, feedback, and career development.
  • Uphold agency and client SOPs and compliance standards including PhRMA and Open Payments guidelines.
  • Provide onsite leadership for key initiatives and partner with events teams and external vendors to deliver premium experiences.

Requirements

  • Bachelor’s degree required (Communications, Marketing, Life Sciences, or related field preferred)
  • 8–10+ years of experience in medical communications, medical education, pharma marketing, or related fields
  • Strong understanding of the life sciences industry, therapeutic landscapes, and drug development process
  • Advanced financial acumen including forecasting, SOW development, and profitability management
  • Exceptional written, verbal, and presentation skills with executive-level client presence
  • Strong organizational and prioritization skills in a fast-paced environment
  • Proven problem-solving, negotiation, and conflict resolution skills
  • Ability to collaborate effectively with cross-functional teams
  • Demonstrated people leadership, coaching, and performance management capabilities
  • High attention to detail with commitment to quality and compliance
  • Proficiency with Microsoft Office and project management systems
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical communicationspharma marketingfinancial acumenforecastingSOW developmentprofitability managementproject management
Soft Skills
relationship buildingstrategic planningcommunicationproblem-solvingnegotiationconflict resolutionorganizational skillsprioritizationpeople leadershipattention to detail