Associate Manager, Total Quality, Food Safety
Red Lobster
full-time
Posted on:
Location Type: Hybrid
Location: Orlando • Florida • United States
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About the role
- Supports Red Lobster’s operational requirements to delivering safe, high-quality food and guest experience.
- Champions operational food safety through training, policy management, inspections and ensuring compliance with regulatory standards.
- Works closely with the TQFS management team and restaurant leadership to ensure food handling, storage, preparation, sanitation and pest control practices meet or exceed industry standards.
- Serves as a key advocate for Red Lobster’s TQFS culture.
- Provides food safety direction to the Operations and Restaurant Support Center (RSC) teams related to regulatory compliance and food safety management systems including HACCP, pest control, sanitation, health & hygiene, food temperature controls, foodservice equipment, basic facility management and food safety auditing.
- Trains team members on safe food handling, cross-contamination prevention, allergen awareness, sanitation and pest control standards.
- Manages administration of Red Lobster’s third-party food safety audits, sanitation and pest management reporting systems.
- Works cross-functionally with Operations, Facilities, Training, Culinary8.202, Strategic Sourcing and other departments as needed to support restaurant operations.
- Supports the TQ management team on the creation and refinement of TQFS SOPs.
- Tracks and publishes recurring KPIs and dashboards related to vendor performance, food safety, training, and restaurant operations metrics.
- Assists the TQFS management team in the development and refinement of reports on food safety trends, vendor, and restaurant performance.
- Evaluates existing functional processes and systems to recommend and implement process improvements based on expert knowledge gained.
- Performs routine administrative duties as needed.
- Performs special projects under the direction of the TQFS management team.
Requirements
- Bachelor’s degree in food science or related field
- Previous experience in foodservice operations, food safety, food science, culinary, or public health preferred
- Expert level skills with Excel and Sharepoint required, with proficiency in other Microsoft Office applications
- Knowledge of food safety regulations and best practices; ServSafe certification strongly preferred
- Ability to work in a fast-paced, dynamic, and team-oriented environment
- Strong organizational and time management skills, with the ability to manage multiple cross-functional projects simultaneously
- Demonstrated critical thinking skills, intellectual curiosity and the ability to troubleshoot and support dynamic food safety and food quality scenarios
- Flexibility to work evenings, weekends and holidays if needed.
- Strong interest in developing a career path in food quality and safety, with a passion for food and hospitality
- 20-30% travel may be required.
Benefits
- This is an on-site position Monday – Thursday with flexibility to work remotely on Fridays
- Red Lobster’s corporate office in Orlando, FL
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
food safetyHACCPsanitationpest controlfood temperature controlsfoodservice equipmentfood safety auditingExcelSharepointfood quality
Soft Skills
organizational skillstime managementcritical thinkingintellectual curiositytroubleshootingteam-orientedflexibilitypassion for food and hospitality
Certifications
ServSafe certification