Senior Manager, IT Training
Red Hat
full-time
Posted on:
Location Type: Hybrid
Location: Raleigh • North Carolina • United States
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Salary
💰 $183,180 - $311,320 per year
Job Level
About the role
- Lead a distributed team of IT professionals, including Software Engineers and a Manager (and their team) for Training Platforms
- Provide coaching, mentorship, and regular performance feedback to help team members grow and thrive
- Collaborate closely with cross-functional stakeholders to shape roadmaps, plan releases, evaluate and leverage vendor partnerships, and negotiate vendor contracts
- Align project goals with team capacity, define clear requirements, and ensure healthy delivery practices
- Maintain open, proactive communication with stakeholders and senior leaders about business goals, progress, risks, and decision points
- Guide the technical direction of the team’s systems, emphasizing sustainable/automated practices, code quality, and customer experience
- Champion knowledge-sharing, documentation, and process improvement to support long-term success
- Oversee IT initiatives such as system upgrades, software implementations, and infrastructure enhancements
- Help define and uphold IT policies and procedures that promote secure, reliable systems
- Conduct regular audits and risk assessments to identify and address security vulnerabilities or issues with data privacy and/or system integrity
- Ensure compliance with relevant regulations and standards, such as GDPR and PII initiatives
- Stay engaged with new technologies and practices to keep our systems evolving in step with the industry
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred
- 5+ years of experience as a software engineer
- 5+ years of experience as a people manager of a software engineering team
- 5+ years of experience leading Agile teams, ideally with Jira implementation experience
- Experience in growing a team's operational maturity, promoting a blameless culture, and advocating for best practices in observability, automation, toil reduction, incident response, and root cause analysis
- A track record of managing IT operations, systems, or teams; experience in training or learner-facing platforms is a bonus
- Working knowledge of IT infrastructure, security standards, and modern software development practices
- Strong organizational skills with the ability to plan, prioritize, and adapt in a dynamic environment
- Excellent communication and interpersonal skills, with a commitment to building trust and alignment both among direct reports and across diverse teams
- Relevant technical certifications are a plus.
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Paid time off and holidays
- Paid parental leave plans for all new parents
- Leave benefits including disability, paid family medical leave, and paid military leave
- Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software engineeringAgileJiraIT operationssystem upgradessoftware implementationsinfrastructure enhancementssecurity standardsautomationroot cause analysis
Soft Skills
coachingmentorshipperformance feedbackcommunicationorganizational skillstrust buildingadaptabilitycollaborationprocess improvementknowledge sharing
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information TechnologyMaster's degree in related field