Red Hat

Technical Account Manager

Red Hat

full-time

Posted on:

Location Type: Hybrid

Location: Mumbai • India

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Tech Stack

CloudGrafanaJavaKafkaKubernetesMicroservicesOpenShiftOpen SourcePrometheusSpringSpring BootSpringBoot

About the role

  • Proactively identify and address potential technical risks within customer environments.
  • Develop and support the implementation of solutions for complex technical challenges.
  • Collaborate with engineering and product management teams on customer escalations.
  • Conduct regular technical reviews with customers to ensure optimal performance.
  • Develop and maintain deep technical expertise in assigned Red Hat products.
  • Serve as a technical mentor for junior team members.
  • Contribute to the development of best practices and internal training materials.
  • Conduct regular account reviews with customers and internal stakeholders.
  • May be required to work on customer site and connect to customer systems.

Requirements

  • Bachelor's degree in science or a technical field; engineering or computer science
  • Competent reading and writing skills in English
  • Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support
  • Upstream involvement in open source projects is a plus
  • Indian citizenship or authorization to work in India
  • Middleware Java coding skills and solid understanding of JEE platform, Java Programming APIs
  • Hands-on experience with Java application platform, Kafka, JBoss, WebSphere, and WebLogic or equivalent
  • Integration Experience working with Red Hat 3Scale API Management, SSO Runtimes
  • Experience working with microservices development using Spring Boot and developing cloud-native applications RHOCP
  • Experience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster management
  • Understanding of RHOCP Architecture & different types of RHOCP installations
  • Experience in RHOCP Troubleshooting and data/logs collection
  • Strong working knowledge of Prometheus, Grafana, Gitops ArgoCD , ACS , ACM will be considered a plus
Benefits
  • Health insurance
  • Flexible working arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavaJEEJava Programming APIsKafkaJBossWebSphereWebLogicSpring BootRHOCPKubernetes
Soft Skills
technical risk managementcollaborationmentorshipcustomer relationship managementcommunicationproblem-solvingproactive supporttraining developmentaccount managementtechnical expertise