Red Hat

Technical Account Manager – OpenShift

Red Hat

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇸🇦 Saudi Arabia

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Job Level

Mid-LevelSenior

Tech Stack

AnsibleCloudKubernetesOpenShift

About the role

  • Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation
  • Perform technical reviews and share knowledge to proactively identify and prevent issues
  • Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies
  • Provide advice and guidance to customers about their current and future Red Hat products; Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams
  • Complete analysis and present periodic reviews of operational performance to customer leadership
  • Manage customer use cases and maintain clear and concise case documentation
  • Create customer engagement plans and keep the documentation on the customer's environment updated
  • Manage and grow customer relationships by delivering attentive, relationship-based support

Requirements

  • 5 years experience in a support, development, engineering, or quality assurance organization
  • Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, cloud management (Red Hat CloudForms), and IT automation (Ansible Automation Platform by Red Hat)
  • Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely
  • Competent comprehension of enterprise architecture and strategic business drivers
  • Ability to manage multiple issues and projects with an eye for detail
Benefits
  • Industry-leading resources for efficient technical environments
  • Collaborative work environment with engineering and product management teams

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical reviewstroubleshootinganalysiscloud solutionscontainersKubernetescloud managementIT automationenterprise architectureproject management
Soft skills
relationship managementcommunicationproblem-solvingattention to detail