Red Cup IT

Staff IT/MSP Engineer

Red Cup IT

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Job Level

Lead

Tech Stack

AWSAzureCloudPython

About the role

  • Develop "Gold Standards" for client environments (e.g., standardizing Entra ID configurations or Intune policies across all tenants).
  • Manage and optimize the MSP's core toolset (RMM, PSA, Backup portals, and Documentation platforms).
  • Evaluate emerging tech (like AI-driven helpdesk automation) and decide if/how to integrate it into the service offering.
  • Act as the final "buck stops here" point for the most catastrophic or persistent technical issues.
  • Design complex migrations (Cloud-to-Cloud, M&A integrations) that Senior Engineers then execute.
  • Lead investigations into systemic failures to ensure they never happen again across any client site.
  • You are measured by how much better you make the other engineers.
  • Conduct code/script reviews and technical workshops.
  • Define how the team documents environments to ensure "Single Pane of Glass" visibility.
  • Oversee the implementation of zero-trust frameworks and MFA across the entire MSP stack.
  • Ensure client environments meet regulatory standards (HIPAA, CMMC, SOC2) through automated auditing.

Requirements

  • 8–12+ years in IT, with at least 5 years specifically in an MSP environment.
  • Expert-level knowledge of Microsoft 365 (Enterprise), Azure (Identity & Networking), and AWS.
  • Proficiency in PowerShell, Python, or API integrations to "automate the boring stuff."
  • Experience with EDR/XDR, SIEM, and Advanced Threat Protection.
  • Ability to explain $100k architectural decisions to non-technical CEOs (The "Business-to-Tech" translator).
  • Typical Certifications (2026 Standards) Microsoft: MS-102 (M365 Administrator Expert) or AZ-305 (Azure Solutions Architect).
  • Security: CISSP, CISM, or advanced vendor certs (e.g., Palo Alto PCNSE).
  • Frameworks: ITIL v4 or specialized MSP-centric management training.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft 365AzureAWSPowerShellPythonAPI integrationsEDRXDRSIEMAdvanced Threat Protection
Soft Skills
communicationleadershipproblem-solvingtechnical workshopsbusiness-to-tech translation
Certifications
MS-102AZ-305CISSPCISMPalo Alto PCNSEITIL v4