Red Cup IT

MSP Systems Engineer

Red Cup IT

full-time

Posted on:

Location Type: Remote

Location: California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

AzureCloudDNSFirewallsVMware

About the role

  • Monitor, maintain, and administer client servers, workstations, and network devices (Windows Server, desktops, switches, firewalls, Wi‑Fi).
  • Respond to and resolve Level 2/3 support tickets and escalations.
  • Plan, design, and implement infrastructure projects such as server builds, virtualization, cloud migrations, and security improvements.
  • Manage Microsoft 365 and related cloud services (Exchange Online, Teams, SharePoint, Intune), including migrations and ongoing administration.
  • Configure and support Active Directory, Group Policy, DNS, DHCP, VPN, and remote access solutions.
  • Maintain backup and disaster recovery solutions, regularly verify backups, and participate in restoration testing.
  • Ensure systems are patched, secure, and compliant with best practices and client policies.
  • Document configurations, procedures, and project work; contribute to internal knowledge base.
  • Collaborate with project managers, vendors, and internal teams; provide guidance to junior engineers as needed.

Requirements

  • Several years of experience in systems engineering or administration, ideally in an MSP or multi‑client environment.
  • Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365.
  • Experience with virtualization platforms (VMware vSphere/ESXi, Hyper‑V).
  • Solid understanding of networking fundamentals: VLANs, VPNs, routing, switches, and firewalls.
  • Familiarity with backup/DR tools and RMM/PSA platforms (e.g., Datto, Veeam, ConnectWise, Autotask).
  • Strong troubleshooting, documentation, and customer service skills, with the ability to manage multiple client environments at once.
  • Preferred Qualifications: Scripting/automation experience (PowerShell).
  • Exposure to Azure AD, Azure IaaS, and security best practices (MFA, endpoint protection).
  • Relevant certifications (e.g., Microsoft, VMware, Cisco, security).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows ServerActive DirectoryGroup PolicyDNSDHCPMicrosoft 365VMware vSphereHyper-Vscriptingautomation
Soft Skills
troubleshootingdocumentationcustomer servicecollaborationguidanceproject management
Certifications
MicrosoftVMwareCiscosecurity