Red Barrels

Customer Support

• Serve as the first point of contact for employees' technology requests.
• Identify IT issues that can be resolved internally versus those that must be outsourced.
• Review, investigate, and resolve issues that can be handled internally by providing direct support to employees.
• Escalate issues that cannot be resolved internally to our external partners and follow up as needed until resolution.
• Handle all IT aspects required during hiring, transfers, promotions, and employee departures.
• Maintain the IT infrastructure, including servers.
• Install, configure, and keep authorized software and applications up to date across the IT environment.
• Maintain an up-to-date physical inventory of IT equipment and software in use.
• Build and maintain excellent working relationships with all colleagues.
• Exercise good judgment in situations involving significant challenges by independently determining priorities and the appropriate, effective steps to troubleshoot for the employee(s).
• Deliver excellent service to employees using interpersonal skills, active listening, and by guiding conversations with relevant questions.

IT Support Specialist