IT Support Specialist

Red Barrels

IT Support Specialist at Red Barrels providing hands-on support to employees and ensuring smooth IT operations. Collaborating closely with admin team and maintaining technological environment.

Posted 7/7/2026full-timeMontréal • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the first point of contact for employees' technology requests.
Identify IT issues that can be resolved internally versus those that must be outsourced.
Review, investigate, and resolve issues that can be handled internally by providing direct support to employees.
Escalate issues that cannot be resolved internally to our external partners and follow up as needed until resolution.
Handle all IT aspects required during hiring, transfers, promotions, and employee departures.
Maintain the IT infrastructure, including servers.
Install, configure, and keep authorized software and applications up to date across the IT environment.
Maintain an up-to-date physical inventory of IT equipment and software in use.
Build and maintain excellent working relationships with all colleagues.
Exercise good judgment in situations involving significant challenges by independently determining priorities and the appropriate, effective steps to troubleshoot for the employee(s).
Deliver excellent service to employees using interpersonal skills, active listening, and by guiding conversations with relevant questions.

Requirements

What you’ll need

Minimum of 5 years' experience in a similar role.
Experience in a video game studio is an asset.
Passionate about problem solving.
Experience and aptitude in technical support and customer service.
Resourceful and autonomous.
Results-oriented.
Intermediate English proficiency is required to communicate with English-speaking partners and suppliers (approximately 20% of interactions).
Ability to manage priorities effectively in a dynamic environment.
Familiarity with technology tools used in game development (Microsoft suite, Atlassian suite, Parsec, Discord, etc.).
Strong knowledge of IT security and the ability to act accordingly.
Knowledge of network configuration.

Benefits

Comp & perks

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Hard Skills & Tools

IT Infrastructure MaintenanceSoftware InstallationIssue ResolutionInventory ManagementProblem Solving

Soft Skills

Interpersonal SkillsActive ListeningResourcefulnessAutonomyResults Orientation