Recycled Materials Association (ReMA)

Account Manager

• Effectively retain and grow existing SPM book of business
• Work with RTS clients and Operations on required waste surveys to drive rate increases and ensure profitability
• Re-sign out-of-contract accounts, with a focus on select customers
• Attain retention metrics and ensure customers remain under contract
• Generate new opportunities within existing portfolio customers for new sites, new services, and cross-selling opportunities
• Identify sustainability opportunities to enhance the client’s waste profile and increase RTS’ profits
• Attend sales appointments, joint sales calls, and conduct business reviews with accounts on a regular basis
• Utilize CRM daily for customer activities and sales pipeline management
• Use customer and prospect CRM management software and update relevant information held in these systems daily
• Meet and exceed all monthly, quarterly, and annual KPIs
• Liaise closely with customer care and operations team to help mitigate retention issues
• Monitor customer activity and proactively make recommendations for service changes or other solutions to better meet their needs
• Guide customers as an industry expert on waste and recycling technology, diversion opportunities, bylaws, and other regulations to set and meet waste and recycling goals
• Attend and present at client meetings (via Teams, Zoom, phone, or in person as needed) as well as at other company functions, networking events, or as necessary to perform duties and manage customer portfolio
• Work in conjunction with the Sustainability department to assist customers with complex needs around waste auditing, diversion reporting, and other services as required
• Direct operational requests (including but not limited to extra pickups, temporary bins, roll-off haul requests) to the Customer Care team
• Assist with customer escalations
• Other duties or projects as requested

• Effectively Manage and grow Book of Business in the Strategic Partnership Team
• Ensuring retention metrics and customers remain under long-term contracts
• Generating new opportunities within existing customer network for new sites, adding new services for existing customers
• Attending sales meetings and conducting business reviews with Key Accounts regularly
• Ensure daily use of CRM for customer activities and sales pipeline management
• Using customer and prospect CRM management software and updating relevant information held in these systems daily
• Monitor customer activity and proactively make recommendations for service changes or other solutions to better meet their needs
• Guide customers as an industry expert on waste and recycling technology, diversion opportunities, city by laws and other regulations to set and meet waste and recycling goals
• Work in conjunction with the Sustainability department to assist customers with complex needs around waste auditing, diversion reporting, and other services as required
• Attending and presenting at client meetings as well as at other company functions, networking events or as necessary to perform duties and manage customer portfolio
• Executing service requests directly with hauling partners, including but not limited to extra pickups, temporary bins, roll-off haul requests
• Other duties or projects as requested.

Account Manager

Strategic Partnerships Specialist