Recycled Materials Association (ReMA)

Account Manager

• Effectively Manage and grow Book of Business in the Strategic Partnership Team
• Ensuring retention metrics and customers remain under long-term contracts
• Generating new opportunities within existing customer network for new sites, adding new services for existing customers
• Attending sales meetings and conducting business reviews with Key Accounts regularly
• Ensure daily use of CRM for customer activities and sales pipeline management
• Using customer and prospect CRM management software and updating relevant information held in these systems daily
• Monitor customer activity and proactively make recommendations for service changes or other solutions to better meet their needs
• Guide customers as an industry expert on waste and recycling technology, diversion opportunities, city by laws and other regulations to set and meet waste and recycling goals
• Work in conjunction with the Sustainability department to assist customers with complex needs around waste auditing, diversion reporting, and other services as required
• Attending and presenting at client meetings as well as at other company functions, networking events or as necessary to perform duties and manage customer portfolio
• Executing service requests directly with hauling partners, including but not limited to extra pickups, temporary bins, roll-off haul requests
• Other duties or projects as requested.

Strategic Partnerships Specialist