Recycled Materials Association (ReMA)

Business Analyst

• Lead discovery sessions to understand and document business requirements across core F&O modules
• Translate business processes into Functional Design Documents, workflows, and process maps
• Conduct fit-gap analyses to determine where standard F&O functionality meets needs and where extensions are required
• Perform hands-on configuration within F&O, including legal entity setup, chart of accounts, financial dimensions, workflows, posting profiles, and related settings
• Use Power Platform tools and Electronic Reporting to improve workflows, automation, and document outputs
• Oversee data migration activities using DIXF, ensuring accuracy and integrity throughout the migration process
• Serve as Project Lead for mid-sized ERP initiatives, including module deployments, new entities, and ISV integrations
• Manage work items, project timelines, sprints, and release cycles
• Partner with technical architects and developers to design and validate custom enhancements
• Define and execute testing strategies, including RSAT coordination and script development
• Lead User Acceptance Testing and manage cutover planning for go-live
• Identify opportunities to improve system configuration, process efficiency, and data quality.

Senior Business Analyst, ERP

Customer Support

• Effectively Manage and grow Book of Business in the Strategic Partnership Team.
• Ensuring retention metrics and customers remain under long-term contracts.
• Generating new opportunities within existing customer network for new sites, adding new services for existing customers.
• Attending sales meetings and conducting business reviews with Key Accounts regularly.
• Ensure daily use of CRM for customer activities and sales pipeline management.
• Using customer and prospect CRM management software and updating relevant information held in these systems daily.
• Monitor customer activity and proactively make recommendations for service changes or other solutions to better meet their needs.
• Guide customers as an industry expert on waste and recycling technology, diversion opportunities, city by laws and other regulations to set and meet waste and recycling goals.
• Work in conjunction with the Sustainability department to assist customers with complex needs around waste auditing, diversion reporting, and other services as required.
• Attending and presenting at client meetings as well as at other company functions, networking events or as necessary to perform duties and manage customer portfolio.
• Executing service requests directly with hauling partners, including but not limited to extra pickups, temporary bins, roll-off haul requests.
• Other duties or projects as requested.

Senior Business Analyst, ERP

Weekend Strategic Partnership Specialist, Customer Care