Recrutyjet Consultoria de RH

Analyst

• Provide customer support via chat, answering questions and resolving issues related to the products offered by the Company
• Deliver the highest level of customer support, aiming to provide extraordinary service
• Ensure achievement of success KPIs related to the support strategy and promote actions to meet individual performance indicators
• Be proactive in customer relationships, anticipating potential pain points and minimizing customer impact during crises, exceeding expectations and ensuring reliability
• Record all customer interactions in the support system, maintaining accurate and detailed records
• Participate in training and updates on the Company’s products and services
• Work closely with other members of the support team and internal departments to ensure quick and effective resolution of customer issues
• Share knowledge and best practices with the team to improve service
• Maintain a basic knowledge of the Company’s products and services.

Junior Customer Service Analyst – Tax Department