Junior Customer Service Analyst – Tax Department

Recrutyjet Consultoria de RH

Junior Analyst in Customer Service for a financial department providing high-level client support and resolving inquiries. Remote role located in Brazil focusing on delivering exceptional customer experiences.

Posted 5/1/2026full-timeRemote • 🇧🇷 BrazilJunior💰 R$3,351 per monthWebsite

About the role

Key responsibilities & impact

Provide customer support via chat, answering questions and resolving issues related to the products offered by the Company
Deliver the highest level of customer support, aiming to provide extraordinary service
Ensure achievement of success KPIs related to the support strategy and promote actions to meet individual performance indicators
Be proactive in customer relationships, anticipating potential pain points and minimizing customer impact during crises, exceeding expectations and ensuring reliability
Record all customer interactions in the support system, maintaining accurate and detailed records
Participate in training and updates on the Company’s products and services
Work closely with other members of the support team and internal departments to ensure quick and effective resolution of customer issues
Share knowledge and best practices with the team to improve service
Maintain a basic knowledge of the Company’s products and services.

Requirements

What you’ll need

Technical degree in Accounting completed, or currently pursuing a bachelor’s degree in Accounting, Payroll (Departamento Pessoal), or related fields
Basic technical knowledge of accounting legislation applied to the activities of the Accounting/Tax Department, including tax calculations, financial analyses, preparation and review of accounting reports, and filing of ancillary obligations
Proficiency with Microsoft Office and Google Workspace (spreadsheets, documents, presentations)
Proven experience in customer support
Certifications in customer service techniques (advantageous)
Public speaking certification (advantageous)
Experience with the Zendesk platform (advantageous)

Benefits

Comp & perks

Childcare assistance for children up to 5 years and 11 months
Home office allowance (BRL 100.00 paid on payroll)
Partnerships with Senac, Cruzeiro do Sul, and Open English – extended to dependents
Birthday day off
Meal allowance BRL 1,004.00 - BRL 1.50 payroll deduction
Meal allowance paid during vacation
Setup assistance (loan for purchasing home office peripherals if needed)
Partnership with Bradesco – co-payment via payroll deduction, extended to dependents
Sesc dental plan with Odontoprev – payroll deduction, extended to dependents
Payroll-deductible loan
Life insurance
Totalpass

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

accountingtax calculationsfinancial analysespreparation of accounting reportsreview of accounting reportsfiling of ancillary obligationscustomer supportMicrosoft OfficeGoogle WorkspaceZendesk

Soft Skills

customer serviceproactive communicationproblem-solvingteam collaborationknowledge sharingattention to detailreliabilityperformance orientationpublic speaking

Certifications

customer service techniquespublic speaking