Account Manager, German
Recruityard
full-time
Posted on:
Location Type: Remote
Location: Portugal
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Salary
💰 €28,800 - €35,000 per year
About the role
- Act as the main point of contact for key client accounts
- Build strong, long-term relationships with clients
- Lead regular performance reviews and service updates
- Ensure all KPIs and SLAs are consistently achieved
- Manage the onboarding of new client accounts
- Coordinate onboarding timelines with internal teams and client stakeholders
- Monitor operational performance and service quality
- Analyze performance data and identify opportunities for improvement
- Deliver clear and insightful reporting to clients and internal stakeholders
Requirements
- Fluent German and English
- Minimum 2 years of experience in Account Management or Client Services
- Experience working in a BPO or contact centre environment
- Experience with Contact centre metrics such as AHT, CSAT, QA, occupancy, shrinkage and service levels
- Managing performance against KPIs and SLAs
- CRM or SaaS platforms such as Salesforce, Zendesk or similar
- Data analysis, reporting and forecasting
Benefits
- Fully remote position
- Competitive salary €28,800 – €35,000 gross/year
- Opportunity to work with international clients and teams
- Exposure to large-scale BPO operations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisreportingforecastingcontact centre metricsAHTCSATQAoccupancyshrinkageservice levels
Soft Skills
relationship buildingcommunicationperformance managementanalytical skillsclient management