Recruityard

Account Manager

• Act as the main point of contact for key client accounts
• Build strong, long-term relationships with clients
• Lead regular performance reviews and service updates
• Ensure all KPIs and SLAs are consistently achieved
• Manage the onboarding of new client accounts
• Coordinate onboarding timelines with internal teams and client stakeholders
• Monitor operational performance and service quality
• Analyze performance data and identify opportunities for improvement
• Deliver clear and insightful reporting to clients and internal stakeholders

Account Manager, German

Bilingual

• Providing support to French-speaking customers via phone, email and chat
• Troubleshooting technical and account-related issues
• Guiding users through platform features and functionality
• Ensuring an excellent customer experience at every interaction
• Gathering customer feedback to support service improvements

Bilingual Customer Consultant, French and English

Customer Support

• Provide excellent customer support across voice, chat, and email
• Handle both inbound and outbound customer interactions in a professional manner
• Aim to resolve customer issues on the first contact whenever possible
• Manage complaints and escalations with a calm and solution-focused approach
• Log and update customer information accurately using CRM and ticketing platforms
• Work according to service level agreements (SLAs) and quality guidelines
• Meet individual and team performance targets related to quality, productivity, and customer satisfaction
• Keep up to date with product knowledge and process changes
• Ensure compliance with data protection and internal security procedures

German Customer Service Representative

• Provide excellent customer support via voice, chat and email
• Handle inbound and outbound customer interactions in a professional manner
• Aim to resolve customer issues on first contact whenever possible
• Manage complaints and escalations with a calm, solution-focused approach
• Accurately record and update customer information using CRMs and ticketing platforms
• Work in accordance with service level agreements (SLAs) and quality guidelines
• Meet individual and team performance targets related to quality, productivity and customer satisfaction
• Stay up to date on product knowledge and process changes
• Ensure compliance with data protection regulations and internal security procedures

Dutch Customer Service Representative

• Lead, mentor, and motivate a team of customer retention specialists.
• Monitor individual and team performance, providing feedback and coaching.
• Ensure high-quality standards and compliance with company procedures.
• Handle escalations and ensure customer issues are resolved efficiently.
• Track KPIs and performance metrics, identifying areas for improvement.
• Collaborate with internal departments to optimize processes and retention strategies.
• Contribute to achieving departmental goals through effective team management.

Account Manager, German

Bilingual Customer Consultant, French and English

German Customer Service Representative

Dutch Customer Service Representative

German Customer Service Team Leader