Recruityard

Customer Support

• Provide excellent customer support across voice, chat, and email
• Handle both inbound and outbound customer interactions in a professional manner
• Aim to resolve customer issues on the first contact whenever possible
• Manage complaints and escalations with a calm and solution-focused approach
• Log and update customer information accurately using CRM and ticketing platforms
• Work according to service level agreements (SLAs) and quality guidelines
• Meet individual and team performance targets related to quality, productivity, and customer satisfaction
• Keep up to date with product knowledge and process changes
• Ensure compliance with data protection and internal security procedures

German Customer Service Representative

• Provide excellent customer support via voice, chat and email
• Handle inbound and outbound customer interactions in a professional manner
• Aim to resolve customer issues on first contact whenever possible
• Manage complaints and escalations with a calm, solution-focused approach
• Accurately record and update customer information using CRMs and ticketing platforms
• Work in accordance with service level agreements (SLAs) and quality guidelines
• Meet individual and team performance targets related to quality, productivity and customer satisfaction
• Stay up to date on product knowledge and process changes
• Ensure compliance with data protection regulations and internal security procedures

Dutch Customer Service Representative

• Lead, mentor, and motivate a team of customer retention specialists.
• Monitor individual and team performance, providing feedback and coaching.
• Ensure high-quality standards and compliance with company procedures.
• Handle escalations and ensure customer issues are resolved efficiently.
• Track KPIs and performance metrics, identifying areas for improvement.
• Collaborate with internal departments to optimize processes and retention strategies.
• Contribute to achieving departmental goals through effective team management.

German Customer Service Team Leader

• Provide support to high-level clients via chat, email, and phone.
• Assist customers with the self-serve advertising platform and related tools.
• Deliver pre- and post-sales support for digital advertising products.
• Troubleshoot and resolve technical issues, such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.

Danish Customer Service Representative

• Manage inbound customer calls regarding contract cancellations.
• Advise customers on services and offers to maintain or increase their subscription value.
• Upsell and cross-sell products and services.
• Ensure a high level of customer satisfaction and loyalty.
• Meet defined quality and performance standards.

Customer Support, Danish

Customer Support, Dutch

Support Engineer

• Respond to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
• Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
• Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
• Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
• Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
• Prioritize case handling based on service level agreements (SLAs), warranty status, and issue severity.
• Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
• Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
• Stay current with the latest EV charger models, firmware updates, and support procedures.
• Ensure compliance with safety and operational standards during all remote support interactions.

Technical Support Specialist, Dutch

• Respond to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage
• Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues
• Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations
• Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation
• Contribute to knowledge management and continuous improvement based on daily operations and recurring issues
• Prioritize case handling based on service level agreements (SLAs), warranty status, and issue severity
• Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service)
• Monitor and report recurring technical issues to support trend analysis and product reliability improvements
• Stay current with the latest EV charger models, firmware updates, and support procedures
• Ensure compliance with safety and operational standards during all remote support interactions

Recruityard

German Customer Service Representative

Dutch Customer Service Representative

German Customer Service Team Leader

German Customer Service Team Leader

Danish Customer Service Representative

German Customer Service Representative

Customer Support, Danish

Customer Support, Dutch

Technical Support Specialist, Dutch

Technical Support Specialist, German

German Customer Consultant