Recruityard

Customer Support

• Provide support to high-level clients via chat, email, and phone.
• Assist customers with the self-serve advertising platform and related tools.
• Deliver pre- and post-sales support for digital advertising products.
• Troubleshoot and resolve technical issues, such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.

Customer Support, Dutch

German Customer Service Representative

• Manage inbound customer calls regarding contract cancellations.
• Advise customers on services and offers to maintain or increase their subscription value.
• Upsell and cross-sell products and services.
• Ensure a high level of customer satisfaction and loyalty.
• Meet defined quality and performance standards.

Support Engineer

• Respond to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
• Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
• Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
• Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
• Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
• Prioritize case handling based on service level agreements (SLAs), warranty status, and issue severity.
• Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
• Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
• Stay current with the latest EV charger models, firmware updates, and support procedures.
• Ensure compliance with safety and operational standards during all remote support interactions.

Technical Support Specialist, German

Technical Support Specialist, Dutch

• Provide remote technical support to users via chat, phone, and email.
• Guide customers through technical troubleshooting, setup, and feature navigation.
• Offer pre- and post-sales technical support to help users maximize platform benefits.
• Handle inquiries about software bugs, system performance, and functionality.
• Escalate unresolved issues to higher-tier support when necessary.
• Document all interactions and resolutions in the system.
• Ensure timely, clear, and customer-focused communication.

Technical Support, Italian

Bilingual

• Providing support to German-speaking customers via phone, email and chat
• Troubleshooting technical and account-related issues
• Guiding users through platform features and functionality
• Ensuring an excellent customer experience at every interaction
• Gathering customer feedback to support service improvements

Bilingual Customer Consultant, German – English

• Providing support to French-speaking customers via phone, email and chat
• Troubleshooting technical and account-related issues
• Guiding users through platform features and functionality
• Ensuring an excellent customer experience at every interaction
• Gathering customer feedback to support service improvements

Bilingual Customer Consultant – French, English

Sales

• Engage with German-speaking customers via phone, email, and chat with a sales and retention mindset
• Identify churn risks and apply retention strategies to secure customer loyalty
• Promote platform features and upsell relevant services when appropriate
• Handle objections and turn negative experiences into commercial opportunities
• Deliver a premium customer journey that increases engagement and revenue
• Capture insights and feedback to improve retention strategies

Recruityard

Customer Support, Dutch

German Customer Service Representative

German Customer Service Representative

Technical Support Specialist, German

Technical Support Specialist, Dutch

Technical Support, Italian

Bilingual Customer Consultant, German – English

Bilingual Customer Consultant – French, English

German Sales Specialist

Dutch Customer Service Representative