Recruityard

Dutch Customer Service Representative

Recruityard

full-time

Posted on:

Location Type: Hybrid

Location: Almancil • Portugal

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Salary

💰 €1,760 - €2,112 per month

About the role

  • Provide excellent customer support via voice, chat and email
  • Handle inbound and outbound customer interactions in a professional manner
  • Aim to resolve customer issues on first contact whenever possible
  • Manage complaints and escalations with a calm, solution-focused approach
  • Accurately record and update customer information using CRMs and ticketing platforms
  • Work in accordance with service level agreements (SLAs) and quality guidelines
  • Meet individual and team performance targets related to quality, productivity and customer satisfaction
  • Stay up to date on product knowledge and process changes
  • Ensure compliance with data protection regulations and internal security procedures

Requirements

  • Fluency in Dutch, German or French, plus strong English skills
  • At least 2 years' experience in customer service or a call center environment
  • Comfortable supporting customers via phone, email and chat
  • Comfortable using CRM systems and digital tools (experience with Zendesk is a plus)
Benefits
  • Flexible working model (hybrid)
  • Initial in-person training
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceCRM systemsticketing platformsZendeskdata protection regulations
Soft Skills
communicationproblem-solvingcalmnesssolution-focusedteamwork