Recruityard

German Customer Service Representative

Recruityard

full-time

Posted on:

Location Type: Hybrid

Location: Almancil • Portugal

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Salary

💰 €1,760 - €2,112 per month

About the role

  • Provide excellent customer support across voice, chat, and email
  • Handle both inbound and outbound customer interactions in a professional manner
  • Aim to resolve customer issues on the first contact whenever possible
  • Manage complaints and escalations with a calm and solution-focused approach
  • Log and update customer information accurately using CRM and ticketing platforms
  • Work according to service level agreements (SLAs) and quality guidelines
  • Meet individual and team performance targets related to quality, productivity, and customer satisfaction
  • Keep up to date with product knowledge and process changes
  • Ensure compliance with data protection and internal security procedures

Requirements

  • Fluency in German, plus strong English skills
  • At least 2 years of experience in customer service or a contact centre environment
  • Confident supporting customers via phone, email, and live chat
  • Comfortable using CRM systems and digital tools (Zendesk experience is a plus)
Benefits
  • Flexible working arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceCRM systemsticketing platformsZendeskdata protection complianceinternal security procedures
Soft Skills
communicationproblem-solvingcalmnesssolution-focusedteamworkadaptability