Recruityard

German Customer Service Representative

Recruityard

full-time

Posted on:

Location Type: Remote

Location: Portugal

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Salary

💰 €1,227 - €2,317 per month

About the role

  • Manage inbound customer calls regarding contract cancellations.
  • Advise customers on services and offers to maintain or increase their subscription value.
  • Upsell and cross-sell products and services.
  • Ensure a high level of customer satisfaction and loyalty.
  • Meet defined quality and performance standards.

Requirements

  • Fluent in German (mandatory) and good command of English.
  • Previous experience in a call center is valued but not mandatory.
  • Strong customer service and communication skills.
  • Resilience, flexibility, and ability to work under pressure.
  • Detail-oriented, reliable, and punctual.
  • Basic PC skills.
  • Completed technical training or equivalent professional experience.
Benefits
  • Basic Salary: EUR 920.00 gross/month
  • Performance Bonus (up to): EUR 360.00/month
  • Language Allowance (German + English): EUR 500.00/month
  • Meal Allowance of EUR 9.60 per day worked - up to EUR 201.60/month
  • Assiduity Allowance: EUR 110.00/month
  • Flex Work Allowance: EUR 60.00/month
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
basic PC skillstechnical trainingprofessional experience
Soft Skills
customer servicecommunication skillsresilienceflexibilityability to work under pressuredetail-orientedreliablepunctual