Recruityard

German Customer Service Team Leader

Recruityard

full-time

Posted on:

Location Type: Remote

Location: Portugal

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 €1,150 per month

Job Level

Senior

About the role

  • Lead, mentor, and motivate a team of customer retention specialists.
  • Monitor individual and team performance, providing feedback and coaching.
  • Ensure high-quality standards and compliance with company procedures.
  • Handle escalations and ensure customer issues are resolved efficiently.
  • Track KPIs and performance metrics, identifying areas for improvement.
  • Collaborate with internal departments to optimize processes and retention strategies.
  • Contribute to achieving departmental goals through effective team management.

Requirements

  • Fluent in German (C2 level) and English – both mandatory.
  • Minimum 2 years of experience in a Team Leader role within a call center environment.
  • Previous experience in the telecom sector is a strong advantage.
  • Excellent communication, analytical, and organizational skills.
  • Ability to work independently while maintaining a collaborative team spirit.
  • Goal-oriented, proactive, and motivated to drive performance results.
Benefits
  • Remote position – work comfortably from home.
  • Salary: €1,150.
  • Monthly Bonuses: €350 German language allowance.
  • €150 English language allowance.
  • Up to €600 performance bonus.
  • Meal allowance: €9.60/day (~€201.60 net/month)
  • Attendance bonus: €110/month.
  • Flex work allowance: €60 net/month.
  • Permanent contract after 6 months.
  • Health insurance included.
  • Supportive and multicultural work environment.
  • Opportunities for growth and professional development.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
leadershipmentoringcoachingcommunicationanalytical skillsorganizational skillscollaborative team spiritgoal-orientedproactivemotivated